telephone system in news
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Prisoners' phone bills too high says watchdog
News We consider that there is some evidence that the price of telephone calls made by prisoners in England, Wales and Scotland appear to be high," it added. BT supplies HMPS's phone system, Siemens is the... [23 Sep 2008]
Thomas Cook books in agent support system
News Previously an agent had to call up a member of Thomas Cook's agent support team to get any extra information they needed, while the customer waited in the store or on the telephone. Travel company Thomas Cook Group has... [03 Sep 2008]
Superfast London Olympic network gets underway
News The network will offer wide area networks, wireless local area networks, a call centre and fixed telephone infrastructure. BT is already working on implementing the system and Nortel is expected to start... [31 Jul 2008]
Microsoft: Don't knock Vista 'til you've tried it
News In that effort, Microsoft is offering free Vista-related technical support, a move that will add millions of dollars to Microsoft's telephone support costs. After months of searching for ways to defend its often-maligned... [24 Jul 2008]
Apple OS gaining ground on Windows
News IDC analyst Loren Loverde said in a telephone interview: "They've got great products and they are executing well. Apple's operating system is gaining ground on Microsoft Windows, with second-quarter... [17 Jul 2008]
£4.2m flood alert tech raises the alarm
News The FWD system alerts emergency services simultaneously with residents, raising the alarm through telephone, fax, SMS, email or pager. People will be able to sign up for flood alerts online as part of a... [29 May 2008]
Faster payments ends wait for bank clearance
News The OFT-driven faster payments initiative, which seeks to reduce payment clearing times for internet and telephone payments of less than £10,000 to near real-time and standing orders to same-day processing, has been... [27 May 2008]
TJ Hughes buys into email to slash admin costs
News At the moment, they are restricted to putting a telephone call through to head office, keeping them away from the shop floor. Discount department store chain TJ Hughes has managed to save more than £10,000 in... [14 May 2008]
BT wins £62m outsourcing deal from KPMG Europe
News The deal will provide an IP-based telephone system and other improvements aimed at delivering significant operating cost savings to KPMG businesses, which it said would ease future expansion and improve... [31 Mar 2008]
Emirates rings up first in-flight mobile call
News Emirates airline has launched the world's first commercial in-flight mobile telephone service and will spend $27m to kit out its entire fleet with the technology. The Airbus A340-300 has been equipped with an in-flight... [25 Mar 2008]
HSBC computer fault denies customers account access
News HSBC customers were denied access to their bank accounts at the weekend after an upgrade to a telephone banking system caused a fault in its database. HSBC apologised to its customers saying the fault... [25 Feb 2008]
Cambridge calls for new voice network
News The council's IT technical architect, Alan Shields, told silicon.com the existing telephone network is a managed service provided by NTL called Centrex. However the contract is due to run out and the council wanted to... [19 Oct 2007]
telent wins £25m firefighters' comms contract
News The project is known as FiReControl.telent will provide comms infrastructure to the nine control centres and also to England's 1,410 fire stations - including installing PCs, WLANs, pagers and telephone systems. [10 Oct 2007]
eBay takes $900m hit for Skype buy
News From the time the Skype acquisition was announced in September 2005, analysts and investors on Wall Street shook their heads wondering how the company could pay such a hefty premium on a company that essentially provided free or low-cost... [02 Oct 2007]
Businesses failing to safeguard sensitive data
News The information retrieved included patient medical data, including histology reports and other information for a number of individuals, and a telephone contact list for the group of hospitals. The information recovered... [25 Sep 2007]
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