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HMV spends £1.8m on voice services
News The music and books retailer, which also owns the Ottakar's and Waterstone's brands, is using ATC to manage around 3,000 phonelines across more than 600 stores. HMV Group has awarded AT... [24 Sep 2007]
Online shopping tops £10bn
News He noted over the last 12 months a number of leading brands, including Arcadia, Dunelm, Ikea, Oasis, Superdrug, Waterstone's and Wickes, have launched transactional websites. Although high street... [25 May 2007]
Waterstone's calls time on Amazon love-in
News Bookseller Waterstone's has won approval from observers for ending its arrangement with ecommerce giant Amazon. He admitted the move would put Waterstone's in direct... [11 May 2006]
Sacked Waterstone's blogger offered job back
News Joe Gordon, the man sacked by Waterstone's - after the bookseller discovered the contents of his blog referred to 'Bastardstone's' and 'Evil Boss' - has been offered his job back. His... [12 Apr 2005]
'How to blog about your boss and not get sacked'
News As ex-Waterstone's and Google employees can testify, blogging about your workplace can often have unfortunate consequences - including the odd P45. In order to help would-be bloggers stay on the right... [11 Apr 2005]
Blogging: 'A lot of fuss about nothing'
News Earlier this year a Waterstone's employee was sacked by the bookstore for airing some his workplace grievances in his blog. Despite huge growth in the blog phenomenon and high profile stories about... [10 Feb 2005]
Waterstone's sacks employee over blog
News An employee of book chain Waterstone's has been fired for material he included in his blog. And it's terms like Bastardstone's and Evil Boss which have drawn... [10 Jan 2005]
Waterstone's bows to the might of Amazon
News Rival booksellers Amazon and Waterstone's are joining forces to sell books online. Waterstone's has decided to ditch efforts to go it alone online in an effort to cut... [25 Jul 2001]
'Clicks and mortars' lick wounds after Xmas thrashing
News A recent Christmas e-tail survey conducted by silicon.com and Mercury Interactive showed that online book sellers Amazon and BOL were clear leaders ahead of high-street competitors like WHSmith and... [08 Jan 2001]
Dot-com goldrush is over - says Amazon
News David Kneale, MD at Amazon competitor Waterstone's, told silicon.com: "Waterstone's is continually building market share and customer confidence in our online operation... [13 Jun 2000]
E-tailers failing to get serious about customer service
News They performed simple tests on some of the best-known online retailers in the UK, including the likes of Waterstone's and Toys R Us who failed to reply to a simple query sent three times by email. Online... [19 Dec 1999]
Online customer services slammed in report
News Four of those sampled, including Waterstone's and ToysRUs, failed to reply to a simple query sent three times by email; others just sent automatic replies. Online customer service standards among Net... [15 Dec 1999]
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