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News The insurance company, which was formed from Norwich Union and GNU (itself the union of Commercial Union and General Accident) in 2002, will be using C&W for 72 separate services including telephony, data and IPVPN and MPLS wide area networking to...
[13 May 2008]
whitepaper For example at Norwich Union an IT operations transformation and rationalisation project saved £12 million for an investment of £2.3 million. In the current climate financial climate, companies are not willing to make the substantial sustained...
[10 Apr 2008]
News FSA has fined insurer Norwich Union £1.26m after its lack of controls enabled fraudsters to cash in £3.3m in polices. HSBC faces possible investigation by the UK's financial watchdog after admitting losing a CD containing the details of 370,000...
[07 Apr 2008]
News The Financial Services Authority fined Norwich Union £1.26m in December for failing to manage customer-data adequately. Security from A to Z Click on the links below to find out more. A is for Antivirus
[18 Feb 2008]
News Financial services heavyweight Norwich Union has implemented a document automation project to make its communications with customers more understandable. Norwich Union head of delivery, Scott McFie, said the stock documents and letters sent out to...
[14 Jan 2008]
News The Financial Services Authority (FSA) has fined Norwich Union Life £1.26m for failing to manage customer data adequately, resulting in financial crimes such as identity theft being committed against its customers.
[17 Dec 2007]
Case Study As far back as 2003 word got out that insurer Norwich Union (NU) was working on a pay-as-you-drive (PAYD) in-car 'black box' device. Early suppliers emerged including IBM and Orange, for the telematics software and network coverage respectively...
[27 Nov 2007]
whitepaper Norwich Union is the UK's largest insurer with a market share of around 14 per cent With a focus on insurance for individuals and small businesses, Norwich Union insures one in five households, one in seven motor vehicles, and around 800,000...
[16 Nov 2007]
News Norwich Union's HR department has rolled out a search application to make it easier for staff to find out about employment policies themselves. The system has been so successful, Norwich Union will roll it out to its RAC subsidiary by the end of...
[15 Oct 2007]
News The changes mean Alex Robinson steps up from Norwich Union in the UK to become CIO for Aviva Europe. Norwich Union - the UK brand for Aviva - will get two new CIOs in the restructure. Ian Butterworth becomes CIO for Norwich Union Life and Sean Egan...
[02 Jul 2007]
Photo Many of those on the CIO50 attended the launch, including the CIOs of Associated Newspapers, Atkins, Avis Europe, BAA, Betfair, British Energy, Carphone Warehouse, Corus, LCH Clearnet, Norwich Union, Siemens and the UK government.
[13 Jun 2007]
CIO Profile He worked for two years at Leicestershire County Council as a programmer and then relocated to Norfolk with his family and joined Norwich Union as a systems analyst in 1989, rising to the position of IT director in 1999 and then CIO, via a spell...
[06 Jun 2007]
News Many large businesses, such as Welsh Water and Reuters, have already made outsourcing to India a core part of their IT strategy and earlier this year Norwich Union CIO Alex Robinson told silicon.com half of the company's IT will be done in India...
[12 Apr 2007]
Comment There was talk about Norwich Union at the weekend and the operations it uses in India. There have been some interesting stories knocking about on the subject of security, just recently. Somewhat overblown by the mainstream media, along the lines of...
[27 Mar 2007]
News Norwich Union has tightened up security at its Indian call centres following a review of its offshore operations. Out of its total workforce of 30,000 Norwich Union currently employs around 5,000 staff in India.
[26 Mar 2007]
News Half of UK insurance company Norwich Union's IT will be done in India by the end of this year, as part of companywide plans to slash £250m off the group's £2bn operating costs. In an exclusive interview with silicon.com, Norwich Union CIO Alex...
[28 Feb 2007]
Comment By the end of this year Robinson says between 40 and 50 per cent of Norwich Union's IT will be offshore and, in certain areas such as application development, that will be closer to 70 per cent. Alex Robinson, CIO at Norwich Union, however, is a...
[27 Feb 2007]
Round-Up Or what about Norwich Union bringing call centre jobs back from India? In other call centre news this week Norwich Union has indeed announced it has brought a number of jobs back to the UK from India after some reported problems for customers...
[02 Feb 2007]
News Norwich Union has said its decision to move 150 call centre jobs from India back to the UK is not a sign the company is turning its back on offshoring. But a spokeswoman for Norwich Union said the company is still committed to India and the insurer...
[30 Jan 2007]
News IBM is providing Norwich Union with hardware integration and maintenance and Unisys is managing apps and infrastructure for Resolution Life. Outsourcing is likely to feature more prominently on the agenda for UK insurance companies in the near...
[20 Dec 2006]
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