objectives business service management
Leeds Council puts faith in Microsoft
News Speaking to silicon.com, LCC's head of IT, Dylan Roberts, said the council wants its IT to be more agile and better aligned with the business objectives. There will be improvements around information and knowledge management through the use of... [28 Jul 2008]
DON'T USE: Linking IT Priorities to Business Objectives: BMC Software's Approach to Business Service Management
White Paper This IDC white paper explains how a Business Service Management strategy in your organization can lead to a closer working relationship between IT and business management - which translates into better allocation of business resources within IT. [03 Jul 2008]
Translate Business Objectives into Measurable IT Services
White Paper Get in-the-trenches advice on how to successfully implement a disciplined Service Level Management process that will help you better understand business objectives, define business critical IT services, and then commit to IT service levels that... [03 Jul 2008]
iET Solutions Seminar
White Paper iETSolutions develops, markets and supports software applications for the IT and customer service management (help desk) markets.iETSolutions is committed to delivering best-practice applications, including ITIL, that help you align service and... [03 Jul 2008]
Maximizing the Value of IT Investments through Business-Aware Performance Management
White Paper It examines the current limitations with performance management solutions and reviews the key capabilities needed by enterprises and service providers to synchronize IT operations and strategies with business objectives. [03 Jul 2008]
Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM
White Paper The e-business SLA execution manager SAM, enables the provider to deploy an effective means of capturing and managing contractual SLA data as well as provider-facing non-contractual SLM data; assists service personnel to prioritize the processing... [03 Jul 2008]
Business Impact Management Proactively Manage Your Resources for Enhanced Business Value
White Paper Tivoli solutions also helps to manage IT resources in a way that directly supports company's key business objectives. Tivoli business impact management offerings work in concert with management solutions that have deployed in an environment whether... [03 Jul 2008]
Managed Services for Application Management
White Paper This lets you define performance objectives that reflect business and operational goals, measure performance and resolve problems before service levels are breached. Mercury Managed Services for Application Management offers unique capabilities for... [03 Jul 2008]
PATROL Express: A Technical Overview
White Paper PATROL Express offers the ability to create and measure service groups easily, comparing them with service level objectives. Ultimately, PATROL Express reduces the complexity of deploying a management solution while providing the necessary service... [03 Jul 2008]
The Service Level Management Methodology That Drives SLM Express
White Paper This white paper describes the philosophy and objectives of the proven and pragmatic SLM methodology employed in SLM Express. SLM Express also participates in an important and unique role in the total Business Service Management (BSM) solution... [03 Jul 2008]
Implementing Service Level Management: Practical Guidelines for the IT Support Organization
White Paper The primary goal of every IT Service organization should be alignment and support of businesses strategy and objectives. The only way IT Service organizations can continue to hit the moving target of supporting business needs is by having Service... [03 Jul 2008]
Drive Business Value through Service Level Management using ActiveWatch SLM
White Paper With Mercury Interactive's monitoring and service level management solution, you'll quickly be able to see how well you're meeting business objectives, taking proactive steps to improve performance - and better satisfying users and customers. [03 Jul 2008]
Drive Results Through Consolidated Service Support
White Paper Industry luminary Malcolm Fry will show you how to integrate incident, problem, and change management processes to reduce IT failures, eliminate costs, and better align IT with the objectives of the business. [03 Jul 2008]
Managed Object Solutions Case Study: Global 200 Energy Company
White Paper That means IT is focused - at an operations management level - on the same metrics business managers use to assess whether their objectives are being met. Formula's Business Service Views serve as the basis for measuring, enforcing and reporting on... [03 Jul 2008]
Ontario Hydro and WORLDSPAN
White Paper Service Level Agreements (SLAs) enhance application service level management, the process that helps ensure the performance of the IT organization is aligned with the company's business objectives and the requirements of the end user of these... [03 Jul 2008]
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