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Questys Solutions Case Study: Century 21 Wilson Minger Agency, Inc.
White Paper Wilson Minger deployed Questys Pro: An affordable, easy-to-use document management solution that dramatically improves office productivity and customer service levels. Wilson Minger) has won numerous awards for quality and performance such as... [18 Jul 2008]
Manufacturer Improves Content Management, Collaboration, Search - And Customer Satisfaction
White Paper To boost collaboration, Exterran worked with Infosys Technologies, a Microsoft Global Systems Integration Alliance Partner, to create a more usable portal based on Microsoft Office SharePoint Server 2007 and complemented with other Microsoft... [08 Jul 2008]
Facilities Management Company Saves Money and Cuts Project Management Time in Half
White Paper Office Project Server 2007 has saved Linc time and money, improved employee collaboration and customer service, and provided Linc with an efficient way to evaluate employees fairly. Linc worked with Microsoft Gold Certified Partner, LMR Solutions... [02 Jul 2008]
Automating Web-Based Forms With Office XP Saves PEMCO 32,000 Hours Annually
White Paper Office XP also streamlines scheduling and coordination, increases productivity, and improves customer service. As an information services provider, PEMCO Corporation Computer Services uses Microsoft software to deliver automated office... [23 Apr 2008]
Mobile Solution Helps Specialty Chemicals and Materials Company Improve Customer Focus
White Paper In the future, the solution will also help Cytec to offer superior customer service by providing remote access to internal Cytec applications, such as customer relationship management and enterprise resource planning applications. [02 Apr 2008]
Snowmobile Manufacturer Improves Customer Service and Staff Productivity
White Paper A series of nonintegrated customer relationship management solutions built on legacy technologies made it difficult for the sales and support staff to provide adequate customer service. Management also lacked the reporting capabilities needed to... [02 Apr 2008]
BMO Financial Group Improves Productivity and Customer Satisfaction With Portal Solution
White Paper The new portal was enthusiastically adopted and is producing immediate business benefits, including an average 25 percent speed improvement in standardized intranet tasks, faster customer service, more efficient intranet administration, and... [05 Mar 2008]
Bank Improves Communication, Enhances Customer Service With Collaboration Solution
White Paper The result is improved employee knowledge, leading to better customer service and, ultimately, increased revenue as customers take advantage of the bank's additional services. Seeking a better way to communicate with and empower its staff, the... [04 Mar 2008]
Aircraft Services Provider Improves Supply Chain Efficiency and Reduces Costs
White Paper Using a service-oriented architecture approach, JSSI created a sophisticated customer portal that connects customer-input data with an automated back-end solution built on Microsoft BizTalk Server, Microsoft Dynamics GP, Office SharePoint Portal... [08 Feb 2008]
Bank Fosters Collaboration, Improves Customer Service With Portal Solution
White Paper In addition to Microsoft Office Professional Edition 2003, major solution components include: Microsoft Office SharePoint Portal Server 2003, used for document search and library functionalities and Microsoft Windows SharePoint Services, used for... [17 Jan 2008]
Egyptian Paint Maker Improves Customer Servicing With Integrated Solution
White Paper As the business grew, SCIB found that a lack of integration in its business management system degraded customer service, delayed strategic analysis of sales and inventory, and created an overall bottleneck in its operations. [10 Jan 2008]
Indigo Books & Music Boosts Store Uptime and Improves Customer Experience With Cisco's Intelligent Retail Network Solution
White Paper There was no visibility at the port level for head office network administrators and new point of sales terminals rolled out at the small format stores required more bandwidth and slowed customer service at stores running ISDN connections. [18 Dec 2007]
IT Consulting Firm Boosts Revenues, Improves Service With Integrated Software
White Paper These include the Microsoft Office System, Microsoft Windows Server System, and Microsoft Business Solutions for customer relationship management. The result is greater revenue through more billable hours, a shorter average workweek for employees... [16 Nov 2007]
Xchanging Helps Customers Increase Profit With Sarbanes-Oxley Compliant Procurement Solution
White Paper The challenge was to create a procure-to-pay solution that cuts transaction costs, leverages buying power, enforces on-contract spend, improves reporting, and boosts margins for Xchanging and the customer. [02 Nov 2007]
New Extranet Helps Protect Underwriter Information and Improves Customer Service
White Paper Reports could take days to complete, affecting both productivity and customer service. To improve efficiency, the company implemented a solution based on Microsoft Office SharePoint Server 2007, with Microsoft Internet Security and Acceleration... [28 Sep 2007]
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