offshore, call and centre Articles, Videos, Photos and Opinions

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silicon.com > Technology > IT Services

Don't blame exotic accents for offshore call centre strife

Time for everyone to see the bigger picture? Read more

Jun 8, 2006

silicon.com > Technology > IT Services

Offshore call centres more costly than in UK

And the customer service is worse as well Read more

Jun 28, 2007

silicon.com > Technology > IT Services

Apple expands with Bangalore call centre

Helping to support "millions of new customers"... Read more

Mar 10, 2006

silicon.com > Technology > IT Services

India aims to boost quality of offshore staff

India aims to boost quality of offshore staff

IT and BPO graduates to face national entry exam Read more

Aug 23, 2005

Stories on offshore call centre

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  2. Webconferencing is sexy again - thanks to green policies and cost-cutting
  3. Attacking virtualisation: Web crooks' New Year's resolution
  4. How to manage your CIO: What every CFO needs to know
  5. £6 broadband tax will be law next year