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Barclays gives online users free security software
News Barclays already offers its online banking customers free antivirus software but has now beefed up the package to protect against other internet security threats.silicon.com Financial Services The software is available to any customers who have... [01 Jul 2008]
Co-op Financial Services' mail goes digital in £12m deal
News The company, which brings together Co-operative Insurance, The Co-operative Banks and online bank Smile and is owned by the Co-operative Group, deals with more than 10,000 pieces of incoming post a day.silicon.com Financial Services [15 Apr 2008]
Top 10 financial services stories of the year
News Online banking fraud plummets While fraud on UK issued cash cards rose by 26 per cent in the first six months of 2007, Apacs estimated online banking fraud in the UK fell from £22.4m in the first six months of 2006, to just £7.5m in the same period... [17 Dec 2007]
Mobile banking doesn't do it for Europe
News The research, conducted by TNS on behalf of Fujitsu Services, found 65 per cent of respondents prefer to access banking services online. Mobile banking could be failing to capture the imagination of consumers, according to a survey of 2,500 retail... [09 Nov 2007]
UK behind on online banking
News Although the number of consumers switching to online banking in the UK is growing, this growth is not as swift as other European countries.silicon.com Financial Services It found they are dissuaded from using banking services online due to the good... [06 Nov 2007]
Lloyds TSB tops website test
News Lloyds TSB has been named top of the list for online customer experience in a new study.silicon.com Financial Services The Keynote Systems Customer Experience Rankings of UK Banking Prospects study of 1,800 consumers across eight of the leading UK... [15 Oct 2007]
Online banking fraud plummets
News Online banking fraud has fallen by 67 per cent during the first six months of 2007 compared to the same period last year, according to UK payments association Apacs. Online banking fraud in the UK fell from £22.4m between January and June 2006 to... [04 Oct 2007]
Bank websites don't satisfy curious customers
News Despite the millions invested in online banking systems, it may still be quicker for customers to phone bank call-centres to find out basic information. Bank websites could only provide answers for half of routine questions asked online, with the... [23 Aug 2007]
Are ATMs punching holes in customer confidence?
News Level Four CEO Ian Kerr said the cash machine remains a key customer touch point for banks today but banks often overlook their cash machines in favour of investing in other channels such as online banking. [13 Aug 2007]
Alliance & Leicester banking on self-service
News A&L said its business banking has also seen a surge in online business with 30 per cent of new business banking accounts opened through online channels.silicon.com Financial Services The news reflects a trend for financial services organisations to... [30 Jul 2007]
UK banks still high on the fraud hit parade
News Online banks were more likely to receive the lowest levels of trust from customers.silicon.com Financial Services The results of the survey conducted by Unisys, which found 71 per cent of consumers didn't trust their banks to keep good corporate... [21 Jun 2007]
Banks warned over IT security flaws
News Financial organisations are one of the frontrunners in terms of online activity, and are being pushed to open themselves up to the public by offering more online services or by allowing customers to access their personal financial data. [14 Jun 2007]
Financial services CIOs reveal investment priorities
CIO Analysis In UK retail banking alone - just one segment of the massive financial services vertical - IT spend is tipped to reach almost £10bn this year, according to analyst Gartner's latest forecasts. One of the brighter areas for tech spend in financial... [06 Jun 2007]
NatWest recovers from cash machine outage
News NatWest has recovered following problems with its cash machines and online and telephone banking services on Saturday. Millions of customers were unable to withdraw cash from ATMs or use the online and phone banking services during the day. [04 Jun 2007]
Would you credit it? The debit card turns 20
News With the launch of the Barclays Connect debit card on 3 June 1987, the high street banking sector changed its relationship with customers by giving them instant access to their money - another small step towards the long-touted cashless society... [01 Jun 2007]
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