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IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities

whitepaper Established in 1999, IWBank specializes in online banking and financial services. IWBank wanted to respond promptly to requests from bank customers and optimize customer service and marketing processes.

Tags: customer support services

[11 May 2008]

German Bank Solves IT Problems Quickly With Expert Dedicated Support

whitepaper By the end of the 1990s, Volkswagen Bank (VW Bank) had an online banking system using Microsoft technology. When the solution no longer met the increased demands for scalability and availability, the bank decided to construct an Internet basic...

Tags: customer support services

[11 May 2008]

Lab Service Helps Banking Solutions Provider Surpass Key Benchmark Results

whitepaper Corillian provides online banking solutions to major financial institutions across the United States, helping them offer services that consumers can use to pay bills, check account balances, transfer funds, and more.

Tags: customer support services

[24 Apr 2008]

UK phishing attacks shoot up 200 per cent

News Sandra Quinn, director of communications at Apacs, said in a statement: "Although online banking fraud losses fell last year the fraudsters clearly aren't giving up. Online banking fraud losses decreased a third from £33.5m in 2006 to £22.6m in...

Tags: cyber crime, e-crime, phishing

[16 Apr 2008]

Legal Eye: Could you end up footing your e-crime bill?

Comment Now the internet is a primary tool for accessing services and buying goods, will the new Banking Code put consumers off the internet and dampen the growth of online trading? If the bank cannot show this, then the customer will have no liability for...

Tags: online banking, fraud, e-crime

[15 Apr 2008]

Co-op Financial Services' mail goes digital in £12m deal

News The new automated system will catalogue and route all inbound insurance and retail banking correspondence. The implementation programme will take six years over five stages and is expected to be extended to all of CFS's general insurance and...

Tags: document management, xerox, co-op

[15 Apr 2008]

Improving Online Banking Authentication

whitepaper Online banking is getting more popular every day--both with bank customers and those who prey on them. This TowerGroup Research Note discusses the latest techniques online criminals are using, along with the solutions to combat them.

Tags: details, note, banking, techniques

[11 Apr 2008]

Improving Online Banking Authentication

whitepaper Online banking is getting more popular every day--both with bank customers and those who prey on them. This TowerGroup Research Note discusses the latest techniques online criminals are using, along with the solutions to combat them.

Tags: bank, techniques, details, note

[11 Apr 2008]

Nato allies form cyber defence command

News Nato allies have pledged to help each other deal with major attacks similar to the distributed denial of service attack that took down key banking and state systems in Estonia in 2007. Nato is creating a cyber command to protect its allies against...

Tags: cyber, defence, nato

[08 Apr 2008]

Eliminate Spam, Gain Productivity

whitepaper That is, when they are not attacking so powerfully via the infamous "Storm Worm Botnet" for example, as to force a shutdown of a nation's banking, media and police websites, and other systems. Learn why the holiday season is sometimes referred to...

Tags: network security, united states, spam, spammers

[02 Apr 2008]

Wipo wipes web of record number of 'cybersquatters'

News Most complaints came from the pharmaceutical, banking, telecommunications, retail and entertainment sectors. Drug makers were the top filers "due to numerous permutations of protected names registered for websites offering or linking to online...

Tags: un, wipo, trademark, domain names

[28 Mar 2008]

Police chief: Cyber crime is everywhere

News Soca has also announced it plans to work more closely with online retailers to share information and best practice and gather intelligence, in a similar way that it says it does with the financial sector via its banking forum.

Tags: soca, cyber crime, e-crime, campaign

[19 Mar 2008]

Banks under attack: Phishing on the rise

News For example, in Germany, more than 90 per cent of online banking fraud is the direct result of Trojans. In these geographies, regulations or laws have mandated strong authentication at login for online banking services which makes simple fraud...

Tags: rsa, banks, phishing, banking

[18 Mar 2008]

Consumer Managed Access to Financial Accounts and Sensitive Websites: A New Approach to an Increasingly Serious Challenge

whitepaper More and more people are banking online, paying bills online, and making purchases online. The coming of a connected digital age has meant benefits in terms of enjoyment, convenience, productivity and efficiencies that would have been unbelievable...

Tags: network security

[11 Mar 2008]

ID cards chief defends u-turn

News Hall said the decision to delay a Parliamentary vote on making ID cards compulsory for British citizens until 2015 was an example of the government "listening to people" and to the recommendations of a wider report into "identity assurance" by...

Tags: id cards, security, identity, british

[10 Mar 2008]

Phishing Detection and Prevention: Practical Counter-Fraud Solutions

whitepaper As retail consumers eschew teller lines and physical check writing in favor of banking and paying bills online, criminals have followed their prey from the ATM and the physical mailbox to the home PC and broadband connection.

Tags: network security

[28 Feb 2008]

Performance Engineering for a Siebel Stars Application

whitepaper The bank wanted to ensure that the performance of the newly-implemented Siebel CRM implementation provided its customers with a slick online banking solution. The company is one of the largest financial institutions in Saudi Arabia, with a valued...

Tags: crm software

[24 Feb 2008]

VirtualBank Migrates to Microsoft Windows 2000 Advanced Server

whitepaper VirtualBank is an online financial service company that provides integrated banking services. The company needed a more reliable and scalable solution. The company is migrating its Web servers to Windows 2000 Advanced Server for its Web site, and...

Tags: servers

[19 Feb 2008]

UK banks targeted by phishing attacks

News UK financial institutions were the second most targeted in the world last month, accounting for 15 per cent of global banking brands targeted, behind the US with 61 per cent. Leading UK banks have been targeted by online criminals who used Storm...

Tags: phishing, botnet, rsa, attacks

[15 Feb 2008]

Second Life tackles virtual nuisances

News Regarding the recent move to ban unregulated banks, Harper said: "The banking issue is a different kind of problem because the regulations are very unclear. But the decision to ban gambling in Second Life was taken because it was putting Linden Lab...

Tags: banks, gambling, second life, grey goo

[12 Feb 2008]

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