online customer data
Thomas Cook books in agent support system
News The system, supplied by RightNow, already supports Thomas Cook's online brands and will provide more in-depth information to staff as they serve customers in stores. Previously an agent had to call up a member of Thomas Cook's agent support team to... [03 Sep 2008]
Peter Cochrane's Blog: Why your broadband's so slow
Comment It seems to me this class of problem will open up the need for honest online testing and diagnostic services. They may be delivering but the customer may not be seeing it! The chart below shows the per cent data throughput on a modern, high... [03 Sep 2008]
Top 10 Reasons Why Disk is Replacing Tape for Backup
White Paper This White Paper presents the Top 10 reasons why disk-based online backup and recovery is replacing tape at today’s small and medium businesses and for organizations with remote branch offices that need a solution for centralizing backup policies... [02 Sep 2008]
One million bank customers' details sold on eBay
News We take customer privacy and data security very seriously. One million bank customers' details have turned up on a second hand PC sold over online auction website eBay. According to reports, the PC, originally owned by archiving company Graphic... [26 Aug 2008]
Hedgetec Does Not Play the Market When Securing Customer Web Connectivity
White Paper As a fast-growing ASP with 35 hedge fund customers managing billions of dollars, Hedgetec faces the critical need to provide online connectivity to its customers 24/7 at all costs. Hedgetec centralizes all the services it provides from a data... [06 Aug 2008]
Cheat Sheet: Cloud computing
Cheat Sheet For example, online retailer Amazon charges businesses to use spare capacity in its enormous infrastructure to give them extra storage options. Other applications include online portals such as iGoogle, which allows you to have a selection of... [01 Aug 2008]
Infosys launches radical retail tech services
News Gopalakrishnan argues that the system gives stores the same level of customer information that online retailers are now familiar with. The retail offering, called ShoppingTrip360, focuses on a wireless infrastructure of sensors and mobile data... [01 Aug 2008]
Kwik Fit Insurance drives up website performance
News It is now using Tealeaf's software to collect a record of nine million customer sessions per month in order to help improve the online experience of visitors to its website.silicon.com Financial Services [28 Jul 2008]
Tesco.com vans cut fuel bills with telematics tech
News The online arm of the UK's leading supermarket chain has a fleet of 2,000 vans operated by 6,000 drivers making more than 70,000 deliveries per day.silicon.com Retail & Leisure Speaking to silicon.com, Tesco.com fleet manager Dino Papas said the... [25 Jul 2008]
Getting Unwired With Wireless Technology
White Paper What's more, remote workers can view schedules, customer information, and technical instructions online. Wireless connectivity allows data to flow directly into enterprise systems, eliminating the need to upload orders or customer data manually. [03 Jul 2008]
IBM Case Study: WebCollage, Inc
White Paper As CHANEL and its retail distribution channel moved to the Internet, it became very important that the brand and all that it means to the CHANEL customer be presented online as it is in the traditional store boutiques. [03 Jul 2008]
Establishing a Robust Security Posture With Managed Protection Services
White Paper However, many organizations do not have the manpower, budget and expertise to appropriately manage, monitor and protect their critical data and online operations on a 24/7 basis. This webcast will provide you with a game plan of how to obtain the... [03 Jul 2008]
Development Center Tutorial for Video Online Using Microsoft Visual Basic
White Paper IBM Video Online for e-business is an online video rental cyber store-front (business to consumer e-commerce application). This type of Web application might be an independent business, or it might be an extension of an existing physical video... [03 Jul 2008]
Citizen Satisfaction With E-government Moves Ahead, Says Latest American Customer Satisfaction Index for E-government
White Paper The ACSI partners with the online satisfaction firm ForeSee Results for e-government data collection and analysis. The E-Government Satisfaction Index is reported quarterly as a special report of the American Customer Satisfaction Index (ACSI... [03 Jul 2008]
ICT-Linked Firm Reorganisation and Productivity Gains
White Paper Based on e-business watch data for EU-4 (Germany, France, Italy and the UK), the authors find that the actual use of ERP and online procurement is positively correlated with labour productivity growth. [03 Jul 2008]
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