openview service desk
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DHL: HP OpenView Service Desk Delivers
White Paper In addition to HP OpenView Service Desk consolidated platform, HP Services deployed HP application servers, a clustered database and a Storage Area Network (SAN) to reduce cost and... [01 Apr 2009]
IDC Whitepaper - Quantify the Business Benefits of ITSM
White Paper IDC explains how the HP OpenView Service Desk solution generates significant cost savings and improves IT staff productivity and efficiency. The Benefits of IT Management with HP [18 Mar 2009]
Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box?
White Paper This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as the Alignability process model. It provides an insight into HP... [06 Jun 2007]
Industry Leading Asset Management for HP OpenView Service Desk
White Paper This webcast discovers how HP openview's newly acquired asset management can help service desk better track asset and financial data related to the services defined within... [06 Jun 2007]
ING Service Centre Budapest: Process Visibility Ensures Service Delivery Excellence
White Paper The underlying solution - HP OpenView Service Desk Process Insight - supervises the execution of workflows in real time, generating alerts for corrective action as soon as handling times... [25 Aug 2006]
HP OpenView Chalks Up Success With University Helpdesk
White Paper The client Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard (HP) OpenView Service Desk solution based on the... [21 Dec 2004]
HP OpenView Delivers Superior Service Desk Functions to Boost Mastek's Customer Service
White Paper HP provided it with the hp OpenView service desk 4.0 as an ITIL solution. The benefits were improved operations quotient, uptime of service operations, streamlined... [16 Dec 2004]
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