operation familiarisation

Tech not to blame for Terminal 5 fiasco

News The opening day problems at Heathrow's Terminal 5 (T5) were largely down to a lack of staff familiarisation with new facilities and processes, rather than technology issues. That's according to British Airways CEO, Willie Walsh, who has made it...

Tags: problem, baa, ba, heathrow

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[08 May 2008]

Heathrow Terminal 5 suffers first day baggage chaos

News The airline attributed the problems to car parking, delays in staff security screening and staff familiarisation with the terminal. BA added there were a "few minor problems" with the first day of operation at T5 including "baggage performance...

Tags: airport, heathrow

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[27 Mar 2008]