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RSS paperSupport Strategies: Customer Experience Management
White Paper This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Download the white... [09 Nov 2009]
What every E-buisness should know about SSL security and customer trust
White Paper This White Paper address these security concerns and offers powerful encription solutions. Fear of fraud is well founded, Gartner reports nearly 2 million Americans were victims of fraud over the internet during a recent... [09 Nov 2009]
Forrester Strategies for Assessing IT Business Satisfaction
White Paper This new Forrester Research white paper explores the importance of assessing IT business satisfaction. Download the white paper to learn: -- Why assessing business satisfaction is key for IT success--... [02 Nov 2009]
3 Strategies for Reducing IT Support Costs
White Paper This IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategise cost reduction during the downturn. Download the White Paper to learn: -- Why IT utilisation,... [02 Nov 2009]
Escaping PCI purgatory. Compliance roadblocks and stories of real-world successes
White Paper This white paper deals with the PCI DSS compliance challenges organisations face and the 4 phases to meeting PCI DSS requirements By now, any companies driving high volumes of credit card transactions that are not... [02 Nov 2009]
Green IT: Thrifty CIOs should make it a priority
News Follow-me printing, where a user has to confirm the print job at the device can reduce paper usage by up to 30 per cent through reducing errant print jobs," said Green. Using recycled paper, dropping... [29 Oct 2009]
Amazon's Kindle ignites legal upheaval
Comment At the same time, environmental considerations are driving a desire for alternatives to paper, creating a path for the e-reader technology to achieve a critical mass in a new generation of students, business people and... [27 Oct 2009]
Redefining the application lifecycle Management White Paper the application lifecycle
White Paper Realizing the full business potential of modernised applications means expanding traditional software development views. HP broadens the application lifecycle to include 'upstream' activities - business strategy and planning - and... [26 Oct 2009]
Cloud Computing— Latest Buzzword or a Glimpse of the Future?
White Paper This paper surveys cloud computing today: What are the benefits? Cloud computing frees up budgets hand-cuffed by IT expenses. Instead of purchasing software licenses and hardware for new employees and locations,... [22 Oct 2009]
Cloud Computing—What is its Potential Value for Your Company?
White Paper This paper reviews four organizations who gained savings, productivity and innovation with Google Apps. Cloud computing may be new, but one thing hasn't changed: management's insistence on justifying IT investments by... [22 Oct 2009]
SSPA's Six Top Support Issues that Keep Execs Awake at Night
White Paper Download this white paper to learn more Confused about how to optimize your customer support program? You're not alone. [22 Oct 2009]
Balancing Customer Intimacy with Self-Sufficiency
White Paper This white paper explores self-service's impact on the rest of the support organization and what you can do to better balance assisted support with self-service strategies. Self-service continues to rock the support... [22 Oct 2009]
Measuring the Business Impact of Support
White Paper This ServiceXRG White Paper explores the importance of quantifying the impact of support on your business. Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured —... [22 Oct 2009]
Defining the Great Customer Experience
White Paper This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Customer experience... [22 Oct 2009]
Five Reasons to Choose SmartDraw over Visio® for Your Organization
White Paper This free white paper includes everything you need to evaluate SmartDraw for your organization: Looking for an alternative to Microsoft Visio®? Give the power to create diagrams, document processes, and build better... [21 Oct 2009]
