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IBM and Pay by Touch Make Checking Out at Thriftway Supermarkets a Soft Touch

whitepaper In May 2004, Thriftway Supermarkets became the first grocery retailer in the United States to install a payment system using biometrics. Thriftway Supermarkets wanted to provide top level customer service, reduce fraud in electronic payments and...

Tags: customer support services

[16 May 2008]

Shaw's Shops for Enterprise Backup...Chooses HyperTape for High Performance Direct Backup From SCO UNIX

whitepaper Considered one of the world’s most innovative and forward-thinking grocery chains, Shaw's Supermarkets, Inc.of West Bridgewater, Massachusetts, is the second largest grocery store chain in New England with 185 stores and sales last year reaching...

Tags: storage management, databases, backup, stores

[10 Apr 2008]

Grocer Addresses PCI Requirements and Simplifies Network Management

whitepaper Founded in Charleston, South Carolina in 1947 as a Piggly Wiggly franchise operation, the Piggly Wiggly Carolina Company revolutionized grocery shopping in South Carolina and Georgia, bringing the company's trademark checkout stands, national...

Tags: local area networks (lan)

[02 Dec 2007]

Embedded chips not getting under shoppers' skin

News According to Institute of Grocery Distribution research only one in 10 teenagers would be interested, while one in 20 adults would also be open to the idea. There was significantly greater interest in other biometric payment methods - such as iris...

Tags: passport, contactless payment, biometrics, id cards

[10 Oct 2006]

RFID credit card 'not a skimming risk'

News In the US, PayPass is accepted by grocery stores, parking stations, pharmacists, retailers, theatres, petrol stations and fast food restaurants. MasterCard consultant Robert White told a smartcard conference in Sydney this week: "There's been some...

Tags: paypass, skimming, mastercard, rfid

[03 Jul 2006]

Mobile Marketing Association (MMA) Case Study: Broadway Marketplace

whitepaper Broadway Marketplace, an upscale Cambridge, Massachusetts grocery store, wanted to offer its Harvard clientele a loyalty program that would both reward their patronage and enable Broadway to communicate with customers immediately, with measurable...

Tags: cellular equipment, program, marketplace, loyalty

[12 May 2006]

Devil's Advocate: Customer service - an oxymoron?

Comment So finally the accounts people working for the supermarket were obliged to refund the payment in full, based on the company's own denial that we had placed an internet order and the complete absence of a genuine signature on a till receipt.

Tags: customer service, online shopping

[31 Jan 2006]

Improving Margins with Magnetic Stripe Readers

whitepaper For example, grocery stores' frequent shopper cards, equipped with magnetic stripes, identify their customers and track the effectiveness of promotional campaigns and purchasing trends. Magnetic stripe readers, though nearing commodity status, are...

Tags: scanners - digitizers, united states, readers, payment

[24 Feb 2004]

Homebase goes nationwide with chip and PIN

News It is the first non-grocery retailer to commit to a national roll-out of the technology and IBM has been chosen by the company to install the new point-of-sale systems. DIY chain Homebase is to install new fraud-busting payment technology across...

Tags: chip and pin, hbos, smartcard, homebase

[06 Nov 2003]

Re:Viewing 2001: Dot-com lessons

Re:Viewing 2001: Dot-com lessons

News As we'll see with Tesco.com, online grocery delivery does have a future. If Beenz - or a successor - was to ever have its day it was only because we have yet to find a common micro-payment platform. But, warns Jon Bernstein, it would be wrong to...

[21 Dec 2001]

The best of 'Reader Comments': That pesky Microsoft paperclip and the frustrations of grocery shopping over the web

Comment user views on web-based grocery shopping (http://www.silicon.com/a42984 ). criticised online grocery companies. After one-and-a-half hours online, (we're talking 12.45 am by this time) I was at the point of processing payment when the site claimed...

[02 Mar 2001]

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