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Best Practices in Application Management
White Paper This white paper offers practical advice based on Mercury's many years of hands-on experience and unique ability to supply the end-user perspective. Yet few companies manage the availability and performance of their applications from a business... [26 May 2005]
ITIL Best Practices: Maximizing the Business Value of IT - Part II
White Paper While many vendors can provide solutions to automate portions of the ITIL service management processes, Mercury Business Technology Optimization (BTO) provides an integrated solution that can align implementation of the ITIL service support and... [26 May 2005]
Assessing Business Impact of Change with Mercury Application Mapping
White Paper This white paper explains how to manage applications and their underlying infrastructure from a business perspective. [12 Apr 2005]
IT Service Management Through the End-user Perspective
White Paper Let Mercury and FocusFrame - a leading provider of business technology optimization - teach you how to successfully implement enterprise-wide eBusiness applications and proactively identify performance issues before they affect end users. [19 Nov 2004]
Implementing Business Technology Optimization in Your Organization
White Paper Mercury Interactive’s Optane family of Business Technology Optimization (BTO) software and services can monitor, measure, and optimize application performance from a service-level perspective. Your IT shop and business units jointly define SLAs... [27 May 2004]
Creating a Business Case for Application Management Platforms: The Contact Center Perspective
White Paper Mercury Interactive's Contact Center solution optimizes business processes and IT infrastructure in an environment where cost and revenues are monitored and managed closely. Our solutions can proactively identify and alert managers to performance... [03 Apr 2004]
Business Perspective Management: Managing IT Operations within a Business Context
White Paper This paper will describe the evolution of the BPM market, beginning with IT legacies and challenges, progressing to an overview of BPM fundamentals, and followed by a discussion of the challenges, myths, facts, and business reasons why enterprises... [01 Mar 2004]
Agentless Management: Ready for Prime Time
White Paper A summary of EMA’s findings is then presented, followed by a conclusion with EMA’s perspective on the findings. This white paper begins with a brief introduction to the technology behind both agent-based and agentless systems management systems... [01 Mar 2004]
Business Technology Optimization: Improving IT Processes and Bottom-Line Results
White Paper In fact, from a BTO perspective, the delivery and management stages (encompassing testing, deployment, and performance management) are where one can achieve the biggest quality impact in the shortest period of time - because application delivery... [01 Mar 2004]
Drive Business Value through Service Level Management using ActiveWatch SLM
White Paper In this Webinar find out how Mercury Interactive's ActiveWatch SLM hosted service enables financial enterprises such as yours to monitor and manage service levels and get an independent third party perspective on SLA-compliance reporting for... [24 Feb 2004]
The Bloor Perspective: Google's magic formula, going mobile, and Oracle's testing times
Comment In a joint announcement, Oracle and Mercury Interactive (MI) have agreed to bundle Mercury's testing tools into Oracle E-Business Suite. It's the hottest property on the web, growing faster than any other site and still knocking the spots off the... [08 Jul 2002]
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