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Working as part of their Business Systems team, as a Desktop Support Analyst you will be responsible for the speedy resolution of all issues logged ...
Ensure 1st time resolution where possible to meet the set target of 60% ? To provide initial resolution of these requests where possible, and to ...
Proven track record in problem diagnosis and resolution Previous experience of working in a Managed Service environment with direct contact with the ...
Assimilate new contracts / support services and retire / exit completed services routinely and in line with contractual commitments.ROLE ...
Escalating support calls to Engineering departments within agreed times to ensure proactive resolution of support calls Previous experience of ...
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