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You will also assist in transitioning new applications from the testing phase into the support team.Working with the other members of the support ...
To facilitate the restoration of normal operational service with minimal business impact on the Customer/User within agreed service levels and ...
The duties will include delivery of services to internal / external customers and meeting OLA /SLA agreements; managing service affecting incidents ...
The duties will include delivery of services to internal / external customers and meeting OLA /SLA agreements; managing service affecting incidents ...
Problem analysis & resolution skills. Providing 2nd line support for applications, e.g. Knowledge of a call logging system & liaison with 1st line ...
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