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You will utilise problem and change management tools and processes, ensure problems are managed / resolved in accordance with the SLA's and ...
Candidates will manage technical support requests, Monitor backlog of open cases for assigned customers, provide periodic status reports in ...
Responsibililities: -Development and presentation of analysis which supports ad-hoc, regular and value added requirements for clients and ...
Primary Accountabilities:Facilitate Technical Support Manage Technical Support requests Ensure responsive and timely resolution to all customer ...
Monitoring and escalating using procedures relative to the appropriate service and SLA Managing the request life-cycle, including closure and ...
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