point
RSS pointSupport Strategies: Customer Experience Management
White Paper That makes the support center an extremely strategic contact point. Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers... [09 Nov 2009]
Bletchley Park's World War Two codebreakers in their own words
News The first Colossus machine was completed in 1944, just before the Allies mounted the Normandy beach landings to retake France from the Germans, and the intelligence it revealed played a key role in what proved to be a turning... [05 Nov 2009]
Magic Mouse - Apple's best ever?
Comment Except they may have a point with the Apple mouse. Seb Janacek asks: Can the new Magic Mouse change all that? I have a dream… a dream that Apple finally gets around to creating a really great mouse. A mouse to... [03 Nov 2009]
Photos: The Apple mouse through the ages
Photo The mouse was a key selling point of the first Macintosh in 1984, as it allowed the Mac user to break free from the command-line prompt and explore exciting new graphical user interfaces. Lisa mouse Apple's Lisa of the... [03 Nov 2009]
Can I use a netbook as my everyday work machine?
Comment Many netbooks now sport screens of up to 11 inches, have hard drives comparable to many fuller-figured PCs, keyboards that even the chubbiest of fingers will be able to cope with - and a price point that is most... [02 Nov 2009]
Weekend Gadget Watch: Apple iMac 27-inch, unibody, 2009
Photo Better specs at a similar price point to its predecessor; big, bright display; all-aluminium case Considering hitting the shops at the weekend? Looking for inspiration? Check out the latest in our series of gadget... [30 Oct 2009]
Digital Dilemmas: Should I add my boss as a Facebook friend?
Comment Cons: At some point your superiors will see embarrassing pictures of you. silicon.com's Natasha Lomas deconstructs this Digital Dilemma… It's the mother of digital conundrums: you log into your Facebook account and... [28 Oct 2009]
Why CIOs are saying yes to open source software
News There's no point in spending a fortune on proprietary systems or programming frameworks that don't move with the times. It's a question many CIOs are wrestling with: can open source help make your IT budget stretch a... [28 Oct 2009]
How will you use Google Wave? Recruiting, decision-making, dealing with complaints
News Wave's real-time collaboration between business could reach a point where delicate matters such as contract negotiations could be settled using the platform, Rasmussen predicted. It may have only been launched a few... [28 Oct 2009]
Cheat Sheet: Augmented reality
Cheat Sheet The first mobile device running Google's Android OS - the G1 - came with GPS and a built-in compass which gave app developers an exciting toolkit from an augmented reality point of view - allowing the real-world... [27 Oct 2009]
The Weekly Round-Up: 23.10.09
Round-Up At which point The Round-Up shakes its head and wonders what is happening to this country when fat broadband pipes mean more to people than easy access to frothing nut brown ale. We British love our broadband. [23 Oct 2009]
Defining the Great Customer Experience
White Paper That makes the support center an extremely strategic contact point. Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers... [22 Oct 2009]
Panic slowly. Integrated disaster response and built-in business continuity
White Paper IBM's point of view paper helps CIOs and IT professionals assess their company's own preparedness, examine new approaches and technologies, and explore the business justification for investing in disaster preparedness... [21 Oct 2009]
Cost saving drives unified communications projects
News Proponetns point to a number of benefits from such implementations: for example UC projects can allow businesses to consolidate the number of communications suppliers they are paying for their various communications... [20 Oct 2009]
CIOs waste energy and budget as one in six servers go unused
News It said that in some cases, for example for low-end servers sold at a price point below €800 and with an average life of three years, it will cost more to power these machines than it cost to acquire them. [19 Oct 2009]
