portal customer self service
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Leveraging the Altiris Software Portal
White Paper This white paper focuses on using the Altiris Software Portal to allow self service to end users requesting common software throughout the enterprise with minimal to no additional work... [05 Aug 2009]
Epicor Software Case Study: Visioneer, Inc.
White Paper Visioneer looked at solutions from Siebel, Remedy, Clarify, and others and determined that Epicor's Clientele Customer Support and Self-Service Portal solutions offered... [30 May 2009]
Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction
White Paper Wind River Systems, Inc.wanted to replace online customer support application with a system integrated with existing Oracle E-Business Suite and Oracle iSupport applications to enable customer... [29 Apr 2009]
Kichler Lighting Reduces Call Center Volume by 38% With Web-Based, Self-Service Dealer Portal
White Paper The Oracle-based portal provides dealers with 24/7 access to information - reducing the cost and speed of dealer transactions, and improving communication with Kichler and among the dealer community to promote increased... [03 Apr 2009]
Genworth Financial Canada Accelerates Loan Application Processes With Self Service Portal
White Paper Genworth Financial implemented a flexible, standards-based architecture, based on Oracle WebLogic Portal and Oracle WebLogic Integration Server to replace an inflexible custom application used by the Canadian branch. [03 Apr 2009]
Intervoice Voice Portal Solution Delivers Substantial Win-as-You-Go Gains for Litton Loan Servicing
White Paper LP replaced existing TeleVoice IVR system with Intervoice Voice Portal. The company wanted to increase scalability and call efficiency, drive more self-service automation to reduce live... [19 Dec 2008]
Synapse Group, Inc. Improves Online Self-Service With a Service-Oriented Architecture
White Paper The challenge was to provide a Web-based customer self-service portal based on Service-Oriented Architecture (SOA) technology to ensure data and... [10 Dec 2008]
Paul Coby
CIO Profile During his stint in charge, the BA website has been overhauled with self service check-in now forming a large part of the customer experience with the airline, along with the fast bag... [11 Jun 2008]
Webcast: Opal Future Technologies Case Study: Accelerating Employee and Customer Self-Service with WebSphere Portal and .NET Integration
White Paper Tune into this webcast to learn how Opal quickly and successfully delivered their customer self service site using a combination of their assets and skills along with WebSphere... [19 Feb 2008]
Paul Coby
AS Profile New innovations include a completely revamped and more user-friendly BA.com website and self-service - for both staff and passengers - with online check-in and an employee portal that... [12 Oct 2007]
Paul Coby
CIO Profile Tech running costs have been cut by 43 per cent; the BA.com website has been overhauled and made more user-friendly, and is now a huge growth channel; and self-service - for both staff and passengers -... [06 Jun 2007]
Manufacturer Improves Customer Communication and Supply Chain Flow With Web Services
White Paper As part of the company's strategic initiative to improve the efficiency of its supply chain, CCL turned to Microsoft .NET connection software, the Visual Studio .NET development system, and BizTalk Server to develop a... [01 Apr 2007]
Luxury Residence Club Builds Stronger Customer Connections With New Member Portal
White Paper ER Compass, the club's new portal based on the Microsoft .NET Framework, was developed in only four months. It provides extensive information on Exclusive Resorts properties and easy-to-use,... [01 Apr 2007]
MyDanka.com Enhances Service Delivery, Increases Operational Efficiency Through Self-Service
White Paper MyDanka.com implemented Oracle iStore to provide a secure Web portal with self-service functionality that allows customers to handle service requests, manage product... [23 Dec 2006]
TOPFIT Via HP Service Lifecycle Management
White Paper In view of the problems and challenges mentioned a start was made on developing an Employee Self Service (ESS) portal in the autumn of 2004. Following further discussions to discover the... [13 Dec 2006]
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