preferences elicitation
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CallAssist: Helping Call Center Agents in Preference Elicitation
White Paper Preference elicitation - the process of asking queries to determine preferences is a key function performed by call-center agents. The increasing complexity of products and services being offered by... [11 Apr 2008]
TCP-Nets - Introducing Variable Importance Tradeoffs Into CP-Nets
White Paper In many applications, preference elicitation is a serious bottleneck. Typically, this ability requires explicit information about the decision-maker's preferences. The ability to make decisions and to... [15 Jan 2008]
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