problem management
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Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
White Paper By deploying a service desk solution with integrated incident, problem and change management processes based on ITIL best practices, ITGI has been able to standardize and optimize key service desk functions. [18 Jul 2008]
Aventine Renewable Energy Uses Document Management to Automate Financial Processes, Increase Efficiency, and Meet Sarbanes-Oxley Requirements
White Paper Having 200,000+ invoices filed only by date, Aventine had a significant document management problem. This document management system was capable of converting PDF invoices to full-text searchable records without the need to scan paper. [18 Jul 2008]
Document Management Technology Enables City of Hope to Streamline Accounting and Accelerate Insurance Billing
White Paper Like most hospitals, City of Hope had a growing problem keeping up with all of their paper records in the accounting department. Several years ago, they installed a document management system to manage these records but it was taking too much time... [18 Jul 2008]
Scalable Real-Time Gateway Assignment in Mobile Mesh Networks
White Paper It solves the handoff management problem in a scalable distributed manner. In particular, in a large WMN, the dynamic assignment of users to Internet gateways will become a complex traffic engineering problem that will need to consider load peaks... [18 Jul 2008]
Optimizing Request Denial and Latency in an Agent-Based VPN Architecture
White Paper This paper considers the problem of connecting users of an organization to an optimal VPN server location so that request denial probability and latency are balanced. This environment presents interesting management challenges for an ABVA provider. [18 Jul 2008]
WebTools Gives Customers 24/7 Web Access to Critical Maintenance Records and Product Information
White Paper The core of the problem was the company's shared file servers, which allowed them to store and name documents but not adequately index them for easy search and retrieval. As Quality Machine's President, they thought document management might... [18 Jul 2008]
Lowering New Product Development Risk
White Paper Having identified the real problem, PSC proposed simplifying the current product development process and integrating an electronic document management system with process-based workflow. For the manufacturer of consumer health products, too much... [18 Jul 2008]
Document Locator Solves HITT's Intranet Collaboration Problem
White Paper HITT wanted to leverage its existing technology in solving organizational problem, and the Company intranet seemed to offer a possible solution. The Cram Group, a consulting firm that advises companies on software and software implementation... [18 Jul 2008]
Quocirca Insight Report: Data Centre Asset Planning -- Regaining control of the data centre
White Paper Inefficent power and space usage in data centres wastes both money and energy -- and it's a universal problem. Download this study to learn how data centre asset management can have a significant, and positive, impact. [17 Jul 2008]
Law firm gets SaaSy with email security
Case Study But in addressing the problem, Ashurst also wanted to retain the amount of control over the most critical customer communication channel. International law firm Ashurst LLP has turned to web-based email management to help drastically reduce spam... [15 Jul 2008]
AQoSM: Scalable QoS Multicast Provisioning in Diff-Serv Networks
White Paper The deployment of IP multicast support is impeded by several factors among which are the state scalability problem, the cumbersome management and routing, and the difficulty of supporting QoS. This paper proposes architecture, called Aggregated QoS... [11 Jul 2008]
University Closes Information Gap With BMC Service Desk Express Suite
White Paper The University deployed BMC software for its solution and implemented BMC Service Desk Express Suite to address their incident and problem management, adding change management to the mix after a number of years reaping the benefits of the service... [11 Jul 2008]
On the Scalability of Network Management Information for Inter-Domain Light-Path Assessment
White Paper It poses light-path assessment as a decision problem, and defines the performance as the Bayes probability of an erroneous decision. This paper investigates the necessary amount of network management information for light-path assessment to... [11 Jul 2008]
Design and Analysis of a Bandwidth Management Framework for ATM-Based Broadband ISDN
White Paper This problem is addressed by proposing and evaluating a network-wide bandwidth management framework in which an appropriate compromise between the two conflicting goals is achieved. When designing and configuring an ATM-based B-ISDN, it remains... [11 Jul 2008]
Online Routing of Bandwidth Guaranteed Paths With Local Restoration Using Optimized Aggregate Usage Information
White Paper This paper investigates the problem of distributed online routing of bandwidth guaranteed paths with local restoration. A unified model is proposed that captures the bandwidth sharing characteristic of backup paths that provision local restoration... [11 Jul 2008]
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