problem resolution
Conflict Resolution and the Project Manager
White Paper At times this will be fairly easy, but on many occasions the resolution of the conflict will be challenging. A good project manager always attempts to understand and analyze the nature of any problem he... [03 Nov 2009]
It's down to you to save the world, IT industry
News With high-resolution video becoming increasingly affordable, we do now have an increasing number of viable options for replacing physical business travel with other alternatives," service director of analyst house... [13 Oct 2009]
Colorcon Ensures IT Performance Across Global Operations With Enterprise Monitoring Solution
White Paper The challenge was to ensure round-the-clock availability of the company's database, middleware, and Enterprise Resource Planning (ERP) applications that support its worldwide operations and enable greater visibility into IT issues to... [02 Oct 2009]
Automating Problem Analysis and Resolution Across the Application Life Cycle: Enhancing the Efficiency of Offshore Software Development and Support
White Paper This paper details the benefits of automating application problem determination and resolution throughout the application life cycle, from development to production. BMC's Application... [30 Aug 2009]
VeldhovenGroup Supports 35% Business Growth With Highly Available and Scalable IT Infrastructure
White Paper The challenge was to implement the solution in just one week due to the seasonality of the business and streamline system management and accelerate problem identification and resolution. The... [28 Aug 2009]
Veritas Configuration Manager by Symantec: Removing the Risks of Change Management and Impact to Application Availability
White Paper Real-time configuration tracking ensures that IT is immediately aware of any changes that are made and if those changes pose risk to application availability, IT can identify the modification as well as who made it and then begin... [05 Aug 2009]
How to Produce More Software With Greater Speed, Quality, and Efficiency in a Slowing Economy
White Paper This webcast will address how to meet these demands by automating the problem resolution process which can improve the efficiency and productivity of the existing Development, QA, and Support resources... [01 Aug 2009]
What's New With BMC ProactiveNet Analytics V7.5? a New Name and Much More
White Paper In this release, the precision of the probable cause identification, add a number of usability and scalability enhancements is increased, and provide new Detailed Diagnostics capabilities to make problem identification... [01 Aug 2009]
NuStar Energy Provides Support for Hundreds of Mobile Users
White Paper Instead of relying on employees' descriptions of problems over the phone, they can now take remote control of the devices for quick troubleshooting and problem resolution. For the IT team at NuStar... [30 Jul 2009]
Human Capital Management Vendor Charts Growth Path With Technology Support Services
White Paper The company wanted to improve and expand training opportunities, and expedite and streamline problem resolution. API Healthcare staff had to devote considerable time to support issue... [30 Jul 2009]
ISV Simplifies Software Management, Saves 40 Percent, With Volume Licensing Agreement
White Paper It also takes advantage of Software Assurance benefits such as Training Vouchers, the Home Use Program, 24x7 Problem Resolution Support, and New Version Rights. Ranked among the 2009 Global Services 100... [27 Jul 2009]
Juniper Networks Advanced Insight Solutions (AIS) Security Overview: Security Controls, Mechanisms, and Techniques Applied to AIS Components and Infrastructure That Provide Protection to the Data
White Paper AIS enables faster problem identification and resolution, and more effective problem avoidance within the customer's own support organization, the Juniper Networks partner's support... [13 Jul 2009]
Increase Server Availability by Automating Problem Resolution Using Altiris Server Management Suite From Symantec
White Paper Increasing server availability and uptime is a chief concern for server administrators. However, proactively detecting issues that affect server availability is often an inconsistent and manual process. [04 Jul 2009]
Relaxed Online SVMs for Spam Filtering
White Paper This paper offers a resolution to this controversy. Spam is a key problem in electronic communication, including large-scale email systems and the growing number of blogs. Content-based filtering is one... [01 Jul 2009]
Spotlight On Messaging
White Paper Performance bottlenecks can slow message delivery and increases in traffic can complicate problem resolution. Spotlight on Messaging optimizes the performance and availability of messaging environments... [30 Jun 2009]
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