process
RSS process
Is short-termism holding back public sector outsourcing?
Comment Often, a high number of procurement advisers are engaged to oversee the procurement process. The general view is that the public sector procurement process focuses solely on driving costs down rather than maximising the potential benefits the... [20 Aug 2008]
IBM sends $300m to the cloud
News In the event of a service disruption, the company says its data centres would be able to electronically process the shift in information from customer sites in order restore service in a reasonable amount of time. [20 Aug 2008]
Beijing Olympic diary: Producing results
Comment So people know any changes must go through an approval process and thorough testing. Despite the nerves and apprehension, all the hard work seems to be paying off, says Jeremy Hore, chief integrator for Olympic worldwide IT partner Atos Origin, in... [19 Aug 2008]
ISO rejects latest OOXML appeals
News The appeals were made by Brazil, India, South Africa and Venezuela, and generally centred on perceived improprieties in the Office Open XML (OOXML) voting process, along with unresolved technical issues. [19 Aug 2008]
Bank job losses: offshoring not to blame
News It is the underlying IT changes and process changes that allow businesses to use less people. The use of offshoring is not the main contributor to job losses in the banking sector. According to a report from Deutsche Bank, restructuring is... [18 Aug 2008]
Linux Foundation releases developer guide
News A guide to the kernel development process aims to encourage participation by new programmers by explaining what's involved. Much developer frustration comes from a lack of understanding of this process or from attempts to circumvent it," wrote... [18 Aug 2008]
Indian outsourcing takeover is imminent
News Gartner says the India-3 have achieved this by demonstrating process excellence, world-class HR practices, providing high quality services at a low cost and by winning significant "mind share" compared to their size. [14 Aug 2008]
OpenID at risk due to DNS flaw
News Wilton wrote that OpenID is not designed to require the prior exchange of security information between parties for the process to work. Robin Wilton, a corporate architect for federated identity at Sun, described OpenID's reliance on the integrity... [14 Aug 2008]
Photos: Sniffing out fraud with digital forensics
Photo This fixed digital camera is used to capture screens from phones, a time-consuming process that can run to hundreds of images but is necessary to produce screenshots to show in court, in the event of a dispute over an issue such as SIM card... [13 Aug 2008]
Travel and Procurement: The Convergence
White Paper Aberdeen refers to these companies as "laggards" and presents figures showing that they pay 37 percent more to process their expense reports, they take three times longer to reimburse employees, and they're essentially working in the dark when it... [12 Aug 2008]
Still Struggling to Reduce Call Center Costs Without Losing Customers? The Right Technologies Lead the Way Out of the Call Center Dilemma
White Paper In the process, though, many have discovered that efforts to unduly curb operational expenses are alienating customers -- and eventually eroding profits. While setting their customer service strategy, some organizations have focused solely on cost... [12 Aug 2008]
Fax Software and Fax Services: Making the Best Choice
White Paper Fax communication presents a challenge for organizations seeking to improve business process efficiency. This paper is intended to help organizations gain the highest level of process efficiency and support for regulatory compliance from faxing... [11 Aug 2008]
Improving Backup Performance with Defragmentation
White Paper Since backup is basically a file-by-file copy process, disk fragmentation has a huge impact on backup times. Did you know you can speed up your backup times by as much as 67 percent? This white paper from Diskeeper Corporation outlines tests... [11 Aug 2008]
ITIL v2 to v3 - is it worth it?
White Paper The level of IT maturity within an organisation can be linked to its predominant focus, whether process or service-driven. ITIL has become the most widely adopted Best Practice framework for ITSM. The recent ITIL V3 refresh has sparked renewed... [11 Aug 2008]
TfL ends Oyster card contract early
News The procurement process for a replacement system operator is imminent. Transport for London has terminated its contract with the Transys consortium that provides the Oyster ticketing system for the London Underground, buses and trams. [11 Aug 2008]
