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Memorial Manufacturer Streamlines Order Processing, Assures Network Security
White Paper However, the company's order-processing workflow was inconsistent, inefficient, and error-prone, while junk e-mail messages and Internet pop-up ads plagued workers and presented IT security issues. To revamp Baum's order-processing workflow and... [11 Aug 2008]
Omaha Steaks and IBM Serve up Well-Done e-business
White Paper An IBM eServer iSeries 830 serves as the main database processing machine to fulfill orders, and an iSeries 730 supports a bustling call center. From its headquarters in Americas heartland, Omaha Steaks sells a variety of premium steaks, red... [11 Aug 2008]
Switch from oil to silicon
Comment One area that has not increased but has fallen dramatically is the direct cost of IT and comms, at least in terms of processing power, storage capacity or transmission speeds. A leading user-facing analyst house known for its focus on the big... [31 Jul 2008]
Aviva strikes $1bn BPO deal
News WNS will provide life and general insurance processing functions including policy administration and settlement, finance and accounting, customer care and other support services. The world's fifth largest insurance group, owner of Norwich Union... [11 Jul 2008]
Parameter Calibration, Customer Load Balancing and Security Aspects for Multiplexing of BPO Infrastructure
White Paper This paper discusses Business Processing Outsourcing (BPO) infrastructure from the parallel and distributed computing perspective. Outsourcing, during its establishment phase, focused on the socio-economic and the managerial concerns of the... [10 Jul 2008]
Automated AP Process Increases Efficiency and Speeds Retrieval Time
White Paper The goals were to increase the efficiency of invoice processing, better utilize its personnel, and speed retrieval time for old invoices. Marathon realized that the time had come to automate its AP business process. [09 Jul 2008]
On Demand Business Process Life Cycle, Part 1: Create the Foundation for Your on Demand Business Processes
White Paper The authors introduce a realistic order processing scenario based on a real hardware order processing system used by IBM. This paper series presents a methodology to develop agile, on demand business processes. [09 Jul 2008]
New Era of Networks Helps Monsanto Consolidate and Standardize Information Processing Between its Corporate and Foreign Offices
White Paper Monsanto, a global organization with 30,000 employees in 100 countries worldwide, needed to standardize its data and build a system of propagation that would be flexible enough to address differing business needs. [03 Jul 2008]
Empire Blue Cross and Blue Shield Delivers Customer-Centric Services over the Web
White Paper By consolidating legacy systems, Empire was finally able to centralize all membership, billing, and claims processing activities into a single set of business operations. In the midst of its financial and organizational difficulties, Empire was... [03 Jul 2008]
Forms Automation Solutions for Government
White Paper You need to improve the service your agency provides by allocating your scarce resources to improve your forms processing. Your government agency handles and processes large volumes of paper forms to conduct its routine business. [03 Jul 2008]
FCE Leverages IBM and OpenDemand Technologies for Application-Performance Testing Solution
White Paper Existing business processes for ensuring the performance of its transaction processing system was preventing Foreign Currency Exchange Corp. FCE selected one from IBM Business Partner OpenDemand Systems. [03 Jul 2008]
SAP Enterprise Portal: Helping Day & Zimmermann Build Its Virtual Organization
White Paper To help automate time and expense processing for one of its largest customers, the company implemented SAP Enterprise Portal. It now has the capabilities to improve collaboration with customers and expand its business. [03 Jul 2008]
Wyse Technology Case Study: Glynwed Metal Services
White Paper The Winterm solution enabled GMS to deploy its sales order processing application, as well as Microsoft Office software, throughout its sales locations. As a large presence in the multi-metals distribution market, GMS needed to upgrade its IT... [03 Jul 2008]
Wipro Develops an End-To-End Solution for Claims Processing and CRM for its Outsourcing Customer
White Paper The client has its Claims processing system based on a Mainframe environment and also supported many disparate systems, which had to be upgraded and integrated with the mainframe. The client aimed to provide complete customer care and online... [03 Jul 2008]
Alpitour Opens Up New Horizons With Linux on IBM eServer zSeries
White Paper Based on the platform's superior transaction processing capabilities, Alpitour selected IBM mainframe technology to run its core business systems in the mid-1980s. Alpitour SpA (Alpitour) is a leader in the Italian tourist industry, with a presence... [03 Jul 2008]
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