proficient meta
RSS proficient metaSort by: Relevance | Date
5 years ago: CRM crisis in global corporates
News 27.10.99 Many customer relationship management (CRM) initiatives in the world's largest companies are at "serious risk of failure", according to research from the Meta Group. While many companies are employing customer-facing applications such as... [27 Oct 2004]
Knowledge more important than credentials for outsourcing partners
News Research firm Meta Group studied 15 companies in North America that provide outsourcing services. The outsourcing providers - which included IBM, Accenture, Electronic Data Systems and Hewlett-Packard - are all technically competent, Meta analyst... [16 Jan 2004]
