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Danone on health kick with Itil
Case Study Danone has improved the management and development of its IT infrastructure after implementing an IT infrastructure library (Itil) framework. Danone estimates this significantly reduced the time needed for the project. [30 Jul 2008]
IBM and the IT Infrastructure Library: How IBM Supports ITIL and Provides ITIL-Based Capabilities and Solutions
White Paper This helps ensure a fast project start and a stable ground for the ongoing project. IBM Global Services applies a unique combination of skills, assets, and methods to help ensure we successfully apply our capabilities in implementing ITIL best... [03 Jul 2008]
International Network Services Case Study: Global Logistics Organization
White Paper Therefore, while this organization is already a market leader, at a strategic level, management was looking to improve the efficiency and effectiveness of the IS organization by adopting best practices and industry standards, namely Information... [03 Jul 2008]
What is the ITIL Way to Implement Service Level Management?
White Paper This white paper describes the relationships between Service Level Management and the processes it depends upon according to the IT Infrastructure Library (ITIL) process model. In general Service Level Management should not set its goals too high... [03 Jul 2008]
Implementing ITIL Using the PMBOK in Four Repeatable Steps
White Paper This white paper provides an overview of the PMBOK® as well as the key process areas and functions within the IT Infrastructure Library (ITIL). It then compares and contrasts the two bodies of knowledge, and provides the reader with a project... [31 Mar 2008]
Management Training Catalog (July-December 2006)
White Paper Our curriculum covers Project Management, Professional Skills, Business Analysis, IT Infrastructure Library (ITIL) and more. Global Knowledge project management and professional skills courses offer PMBOK? [09 Jan 2008]
IT Service Management Process Maps: Select Your Route to ITIL Best Practice
White Paper The Information Technology Infrastructure Library (ITIL) has become the de facto standard in IT Service Management (ITSM) best practice and the lens through which the value of IT service is viewed and measured. [07 Oct 2007]
ABN AMRO Asset Management Banks on IT Service Management
White Paper ABN AMRO Asset Management's search for an improved IT Service Management System began as a project managed by CMG to put the IT Infrastructure Library (ITIL) processes in place. ABN AMRO Asset Management is one of the world's leading asset managers... [04 Jul 2007]
RSPB wings it with virtualisation
Case Study These applications are backed up to a central library at a secondary site from where they can be restored for disaster recovery or testing and development purposes. If not, we will go through the cost-benefits of having a physical or virtualised... [04 Jun 2007]
E-auctions slash Whitehall buying costs
News The report also said the use of Prince2 project management and IT infrastructure library (Itil) tools are helping departments and local authorities manage programmes and follow IT best practice. New types of electronic procurement and increased use... [25 Jan 2007]
Leader: The CIO Agenda for 2007
Leader New tech priorities this year include IT infrastructure library for better project management and governance and service-oriented architecture (SOA). The year ahead promises to be another challenging one for CIOs and IT directors who are tasked as... [17 Jan 2007]
Analysis: Bringing IT in line with the business
Comment In fact, the IT Infrastructure Library (ITIL) - a cohesive set of best practices supported by training and implementation tools - is completely bound up with the modern approach to service management. [07 Jun 2006]
The McCue Interview: United Business Media CIO Matthew Graham-Hyde
Comment In terms of governance and best practice that means things like the introduction of the Prince 2 project management principles, IT information library (ITIL) guidelines for IT infrastructure and BS7799 certification for security. [22 May 2006]
Ministry of Defence gives 150 apps their marching orders
News So far, Detica has identified more than 150 applications that can be removed from the network including library management systems and graphics packages. The MoD application rationalisation project is part of the Defence Information Exploitation... [08 Feb 2006]
IT consulting: Keys to keeping projects on track
Comment Also used in IT project management is the IT infrastructure library (ITIL), the British Standards Institution's Standard for IT Service Management (BS 15000). Paul Andrew, principal consultant with infrastructure project managers PACS, says... [08 Dec 2004]
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