project manager advanced customer services
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Bell Dials Into Project Success With Advanced Customer Services
White Paper In addition to a full-time onsite Service Delivery Engineer (SDE), Bell contracts a Service Delivery Manager (SDM) through Assisted Services - an Advanced Customer Services option. To help achieve this goal, Bell's AI team turns to Oracle's... [09 Feb 2008]
Analysis: Can CRM help you make money?
Comment Clear business planning is key to making sure you get back what you spend on customer relationship management projects, says Ron Condon. Two years ago, a survey by the Economist Intelligence Unit of 370 businesses of all sizes revealed that only 15... [25 May 2006]
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