quality center
RSS quality centerBuilding and Managing a Quality CoE white paper
White Paper Read about building a Quality Center of Excellence. [16 Nov 2009]
Managing Virtualization Within Data Center Consolidation
White Paper This paper will evaluate the new challenges that impact performance management within a virtualized data center environment and provide best practices in ensuring overall service quality meets the... [12 Nov 2009]
Analysis of Performance and Quality Parameters for Service Level Agreement in Long Distance Calls Service
White Paper Nowadays the quality of telecommunication services is the key parameter in the success or failure of business enterprises. With creating more competitive market, the performance quality of services will... [12 Nov 2009]
The 10 Worst Practices for Technical Support and How to Overcome Them
White Paper But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices"... [26 Oct 2009]
Successful Agile with HP Quality Center - Market leading software for Quality Assurance
White Paper The HP Quality Center suite provides real-time visibility of requirements coverage and associated defects to evaluate quality and business risk. HP Quality... [21 Oct 2009]
Maine Medical Center Makes Patient Quality a Priority With SAS for Performance Management
White Paper To keep its patient care and quality at the highest levels, the hospital uses SAS to understand how it performs against key patient care metrics. The challenge was to improve quality of patient care in... [19 Sep 2009]
American Honda Saves Millions Using SAS
White Paper Boasting one of the most admired and recognized brands in the United States, American Honda ensures the continued quality and performance of its automobiles by listening closely to what its customers - and the data - are... [19 Sep 2009]
World-Leading IPC Service Provider Boosts Productivity and Improves Customer Service With Enhanced Network
White Paper Since 1983, Advantech, the world-leading IPC service provider, has always been an innovator in the development and manufacturing of high-quality, high-performance solutions and services in the embedded computing,... [19 Sep 2009]
Best Practice Approaches to Planning, Budgeting, and Forecasting
White Paper As part of an ongoing research program, the Beyond Budgeting Roundtable (BBRT) teamed with the American Productivity & Quality Center (APQC) to conduct a study entitled "Planning, Budgeting, and... [02 Sep 2009]
How Providers Can Lower Costs and Improve Patient Care Using Evidence Based Medicine
White Paper When combined, adoption of Healthcare Information Technology, the practice of Evidence-Based Medicine, and the deployment of quality initiatives, tremendous gains can be realized in the healthcare ecosystem. [02 Sep 2009]
Data Center Improvements for Long-Term Savings
White Paper Updates should include consolidating applications whenever possible, employing energy-efficient technologies and finding ways to streamline personnel without sacrificing quality. There is a tremendous difference between... [30 Aug 2009]
Quatrem Establishes Superior Customer Service to Increase Client Satisfaction
White Paper Quatrem wanted to support major business priority to improve the quality of customer service and set up a single call-center number for all customers' use. Quatrem deployed Oracle CRM On Demand at the... [28 Aug 2009]
Dell Services Helps Frederick Memorial Hospital Upgrade Its Virtualization Environment to VMware VSphere 4 and Increase Performance by 40 Percent
White Paper The hospital is dedicated to providing the highest-quality healthcare around the clock, but with the number of servers in the data center growing, maintaining 24/7 uptime was becoming time-consuming and... [28 Aug 2009]
Apple still satisfaction king despite budget PC makers' gains
News Claes Fornell, director of the National Quality Research Center at the University of Michigan, which conducts the study, said: "My guess is price has something to do with it. In a poor economy, some... [18 Aug 2009]
DELL Best Practices Guide for Rack Enclosures
White Paper The Dell Rack Enclosure is a sturdy, practical design that is solidly built and delivered with Dell quality service, support, and reliability. Dell 2420 and 4220 Rack Enclosures are designed to be used in any... [07 Aug 2009]
