quality of service customer experience
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Modularizing Variability and Scalability Concerns in Distributed Real-Time and Embedded Systems With Modeling Tools and Component Middleware
White Paper Developing real-time software for large-scale Distributed Real-time and Embedded (DRE) systems is hard due to variabilities that arise from integration with various subsystems based on different programming languages and hardware, OS, middleware... [11 Jul 2008]
Obacentral Case Study: Spherion Staffing
White Paper Lack of service and customer support took them away. As part of the 4th largest staffing franchise in the United States, the Spherion Staffing office in Farmginton, CT provides quality temp-to-hire and direct hire services. [09 Jul 2008]
Intelligent Service Assurance in 3G: It’s a Key Differentiator
White Paper Once these services have been created the key challenges are ensuring the customer experience is a quality one and ensuring that the services can be delivered to the market quickly and efficiently. Aran Technologies provide solutions for operators... [03 Jul 2008]
Predicting Customer Trouble Reports
White Paper The answer is improving quality by monitoring customer service and predicting future troubles. How can telecommunications service providers implement proactive maintenance strategies to assure superior performance and customer satisfaction? [03 Jul 2008]
VitalApps Software for Wireless Performance Management
White Paper Additionally, these tools will improve the overall visibility of customers' service quality experience and provide for faster trouble resolution to enhance customer satisfaction. The paper illustrates how such advanced tools substantially improve... [03 Jul 2008]
InfinityQS Projects Quality Image with WebSphere Commerce Suite 5.1
White Paper InfinityQS knew the importance of providing high-quality products and customer service. Ironically, the company’s own Web site no longer represented the high level of quality it had embodied when first launched. [03 Jul 2008]
Improving Operational Efficiency Through End-User Management
White Paper Unfortunately, the traditional, and widely used, bottom-up approach to system management is making it difficult for enterprises to manage the environment and ensure customer quality of experience. Today's competitive business climate is forcing... [03 Jul 2008]
Return on Investment: NICE Customer Experience Management Solutions
White Paper In addition to helping contact centers increase the level of customer service, NiceUniverse‚ introduces new capabilities across multiple platforms (i.e.phone, e-mail, web chat), which can save time and money. [03 Jul 2008]
Sharp HealthCare Enhances IT Support and Reduces Costs With Remedy
White Paper The "Sharp Experience" is an organization-wide initiative that focuses on enhancing customer service - not only externally to its three million customers, but also internally. Sharp HealthCare is a not-for-profit organization committed to... [03 Jul 2008]
Bhs Enhances Customer's Shopping Experience
White Paper Central to this ambitious new Bhs initiative has been the improvement of customer service efficiency at the cash point. In a massive revamp and rebranding exercise, the high street fashion store is achieving a fresh new look that focuses on... [03 Jul 2008]
Galaxy Surfactants Improves Its Bottom Line by Migrating From StarOffice
White Paper Galaxy wanted to ensure that it leveraged IT optimally to empower its employees, allowing them to focus on the core offerings - innovative, high quality products and great customer service. The rich integrated experience offered by this solution... [03 Jul 2008]
Case Study - Kaplan Telephone Inc.
White Paper KTC) is renowned for providing high-quality telecommunications services with exemplary customer service and technical knowledge. Headquartered in Kaplan, La.with a service area in the lower part of the state, southwest of Lafayette and extending to... [03 Jul 2008]
Expand Service Offerings With Cisco Managed Media Solution V2.1
White Paper Operators can negate competitive threats, expand their advertising options, track content-consumption trends, and grow and retain their customer base - while delivering innovative media services and a compelling quality of experience that improves... [13 Jun 2008]
Virgin Media to ramp up capacity on core network
News Daniel Hennessy, director of technical architecture at Virgin Media, said in a statement: "Our aim for this trial was to ensure we continue to meet the growing capacity needs of the high-speed services we deliver and provide a quality experience... [09 May 2008]
Essential Manager's Guide: Extraordinary Customer Service
White Paper Whether or not they remain customers is often a result of the quality of service you provide. Read DK Publishing's Essential Managers eBook for Extraordinary Customer Service to explore how the contact center can be a strategic part of your... [05 May 2008]
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