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whitepaper Service Component Architecture (SCA) lets the user define policy and Quality Of Service (QoS) by abstracting from underlying transports, without requiring programming or changes to the services implementation code.
[14 May 2008]
whitepaper Quality of Service (QoS) is the ability to treat packets differently as they transit a network device, based on the packet contents. QoS can be used to address issues such as slow applications, jerky video and poor sound quality.
[14 May 2008]
whitepaper The industry has evolved from monolithic applications and hard to manage client-server solutions and has now discovered that the incremental development of components, enabled via a Service-Oriented Architecture (SOA), increases the quality of...
[14 May 2008]
whitepaper Ethernet switches, too, have evolved with advanced capabilities; notably, advanced Quality of Service (QoS) and security, which previously were available only for other more expensive media. By offering cost effective bandwidth, Ethernet has made...
[14 May 2008]
whitepaper Activities organizes and integrates resources, tools, and people around the computational concept of a work activity, with the goal of increasing work quality and efficiency. Activities consists of a centralized, web-based service and includes many...
[14 May 2008]
whitepaper Service orientation enables applications to invoke each others' behavior as services, that is, repeatable business tasks that are self-describing and discoverable, meet specified quality of service requirements, and can be managed through governance.
[14 May 2008]
whitepaper And, optimizing VoIP networks for cost management, infrastructure consolidation and Quality of Service (QoS). Jim Metzler, along with Mark Urban, Director of Product Marketing from Packeteer discuss the expanded use of VoIP technology to build upon...
[14 May 2008]
whitepaper Because new deployments at each branch depended on the capabilities of local technicians, the quality of IT services was not consistent across the organization. The new solution provides centralized management tools that help improve service across...
[14 May 2008]
whitepaper Unfortunately packet filtering in this fashion can result in significant traffic delays, which is problematic for applications that require strict Quality of Service (QoS) guarantees. These critical devices filter traffic by comparing arriving...
[11 May 2008]
whitepaper Unfortunately packet filtering in this fashion can result in significant traffic delays, which is problematic for applications that require strict Quality of Service (QoS) guarantees. These critical devices filter traffic by comparing arriving...
[11 May 2008]
News Daniel Hennessy, director of technical architecture at Virgin Media, said in a statement: "Our aim for this trial was to ensure we continue to meet the growing capacity needs of the high-speed services we deliver and provide a quality experience...
[09 May 2008]
whitepaper Del Monte is one of the largest U.S.based producers and distributors of premium quality food and pet products. Microsoft servers and technologies increase user self-service capabilities, reducing dependence on IT and freeing up IT to focus on more...
[09 May 2008]
whitepaper Using Microsoft Amalga, the Unified Intelligence System, MedSTAR Transport is dramatically reducing claims denials, boosting equipment utilization and staff productivity, expanding its business model for greater efficiency, and providing more...
[06 May 2008]
whitepaper Whether or not they remain customers is often a result of the quality of service you provide. Read DK Publishing's Essential Managers eBook for Extraordinary Customer Service to explore how the contact center can be a strategic part of your...
[05 May 2008]
whitepaper IP is a critical enabler for multisite contact centers, providing the underlying technology that lets you cost-effectively extend your contact center to locations anywhere around the world -- from regional satellite and branch offices to offshore...
[05 May 2008]
whitepaper The main issue is not technical validation of the certificates but assessment of quality, trustworthiness and risk related to certificate acceptance. The RP obtains a one-stop shopping service - one point of trust, one agreement, one bill, one...
[03 May 2008]
whitepaper Lean delivers what companies really need in today's highly competitive world: shorter lead times, improved quality, reduced cost, increased profit, improved productivity, and better customer service. Becoming lean has been a goal of most companies...
[02 May 2008]
News But Fairman said this was "a deliberate strategy" as the operator wanted to come to market with a "high-quality service" with a focus on the customer experience. Mobile operator O2 UK has launched a business broadband service and extended the...
[01 May 2008]
News We're now able to be reassured that the data quality is up where it needs to be. The NLPG has been used by public sector organisations - such as the police, fire service and county council - for the past four years but is now available for private...
[30 Apr 2008]
News This is the first time iPlayer has been available on a TV platform and will bring full quality BBC programmes to the screens of Virgin's 3.4 million subscribers. The BBC iPlayer is now available on Virgin Media's cable service, further expanding...
[30 Apr 2008]
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