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Real-Time Contact Centers Build Customer Intimacy and Improve Profitability

White Paper Companies seeking a competitive edge must convert their reactive, cost-oriented contact centers into predictive, revenue generating, real-time profit centers. 10 Steps to Building a Real-Time Contact Center: [23 Jul 2008]

On the Scalability of Routing Integrated Time Synchronization

White Paper To resolve these problems, a new class of reactive time synchronization techniques has been proposed that establish a common reference time base post facto, i.e.after an event of interest had occurred. [11 Jul 2008]

Prediction Based Routing for Vehicular Ad Hoc Networks

White Paper Existing routing protocols which are widely used for mobile ad hoc networks are reactive in nature and wait till existing routes break before constructing new routes. Development in short range wireless LAN (WLAN) and long range wireless WAN (WWAN... [11 Jul 2008]

Energy Efficient Node Caching and Load Balancing Enhancement of Reactive Ad Hoc Routing Protocols

White Paper Enhancing route request broadcasting protocols constitutes a substantial part of recent research in Mobile Ad-hoc NETwork (MANET) routing. This paper suggests a novel approach to modify route request broadcast based on node caching. [10 Jul 2008]

A Comparison of Media Synchronization Quality among Reactive Control Schemes

White Paper This paper assesses the quality of media synchronization of recovery control schemes from asynchrony, which are referred to as reactive control schemes here, in terms of objective and subjective measures. [03 Jul 2008]

A High Rate Reactive Sputtering Process for Batch, In-Line, or Roll Coaters

White Paper The MicroDynŽ process was originally developed for use in rotating drum batch coaters in which deposition of each layer can be accomplished by multiple passes under a target. Specifically, the process has been very successfully used to batch... [03 Jul 2008]

The Evolution of Power Delivery in Reactive Silicon Sputtering

White Paper Architectural glass, CRTs, mirrors, eye glasses, precision optics, and food packaging barrier layers. What they have in common may be more than you think. All are products characterized by their coatings, and all are products for which consumers... [03 Jul 2008]

Taking the Leap From Reactive Help Desk to Proactive IT Services Management: Why Processes Are Crucial

White Paper In the IT user support industry, the past few years have seen a profound cultural and structural shift. This paper focuses on the area where the output is impeded by a failure in IT or its usage, the helpdesk steps in to rectify the situation. [03 Jul 2008]

DE GAMMA: The Service-Oriented Architecture

White Paper Companies must be more and more reactive to face the market's variations. De Gamma is editor of a software platform based on business processes, which helps information systems to move towards more reactive architectures. [03 Jul 2008]

Effects of the Anode Configuration on Substrate Heating in Dual Magnetron Sputtering

White Paper Perhaps one of the most significant advances in the field of PVD has been reactive sputtering, which opened up a field once exclusive to RF techniques. With their lower costs and higher throughputs, reactive processes employing either pulsed dc or... [03 Jul 2008]

Essential Security Against Evolving Threats

White Paper This approach has proven to be insufficient in today's environment due to its reactive nature and its lack of protection from threats unknown to the vendor. Therefore, businesses cannot rely on this reactive approach and need more proactive... [03 Jul 2008]

Implementing Service Level Management

White Paper It is no small task to transform from a typical reactive service organization to that of a proactive organization managed through Service Level Management process. From cultural transformations to implementation of the necessary people, processes... [03 Jul 2008]

IP Telephony Applications

White Paper Communications are changing from talking to collaborating from delayed to immediate from reactive to proactive from dependent to adaptive. There is a need to eliminate boundaries by consistent customer experience everywhere with multimedia... [03 Jul 2008]

MSDN Webcast: Windows Workflow Communication in Depth With Matt Milner (Level 400)

White Paper Windows Workflow Foundation (WF) provides a powerful framework for building reactive programs, which are programs that respond to events and inputs. One of the biggest challenges faced by developers new to Windows WF is figuring out the best way to... [03 Jul 2008]

New Realities New Rules - Beyond Blocking, Security Enablement

White Paper Join Chris King from the META Group and Ron Moritz from CA to discuss the significant trends in the security industry that have caused a shift from reactive to proactive security planning. In addition, the two security experts will discuss the... [03 Jul 2008]

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Application Support - Equities - UNIX PERL SHELL SQL PERM LONDON

Working between the traders and the development team you will provide support for the electronic trading applications, both proactive, project based ...

Technical Specialist MOM / SCOM / QUEST / ITIL - London

This is an exciting and broad ranging role to set up, run and maintain availability and performance monitoring tools to minimise disruption to IT ...

Availability Specialist MOM / SCOM / QUEST / ITIL - London

This is an exciting and broad ranging role to set up, run and maintain availability and performance monitoring tools to minimise disruption to IT ...

Oracle HR and Payroll, Functional Consultant

As part of your role you will provide reactive telephone support for the Oracle HRMS Applications suite, functional problem investigation and ...

Oracle HR and Payroll, Functional Consultant

As part of your role you will provide reactive telephone support for the Oracle HRMS Applications suite, functional problem investigation and ...


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