recognition interactive voice response
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Distributed Resource Management Across an IP Backbone
White Paper This paper provides an in-depth description of a communications service delivery system design in which media gateways, signaling gateways, and media servers delivering conferencing, speech recognition, text-to speech (TTS), and interactive voice... [03 Jul 2008]
Automated Speech Recognition
White Paper Basic Interactive Voice Response (IVR) vs.more sophisticated Automated Speech Recognition (ASR) and Natural Language (NL) systems. It's been a long time coming, and there have been several false starts, but speech recognition technology has finally... [03 Jul 2008]
Enterprise Voice Portals and Interactive Media Response
White Paper Advances in speech recognition technology, an increase in demand for user-pleasing self-service, and a new push for standards are revamping the traditional Interactive Voice Response marketplace. This white paper describes how Syntellect's current... [03 Jul 2008]
Building Voice Web Applications
White Paper However, with the use of Internet technologies and wireless phones on the rise, coupled with the rapid development in the speech recognition and speech synthesis technologies, new doors for voice technology are opening to test demand in the... [03 Jul 2008]
SpeechObjects: an Architectural Overview
White Paper The need to implement structured dialogs in place of traditional graphical user interfaces, however, presents a new challenge for application developers who want to take advantage of speech recognition technology. [03 Jul 2008]
UK Airport Handles More Calls With Self-Service Automation Through IVR
White Paper Nortel delivered a cutting-edge Interactive Voice Response (IVR) system, based on the Nortel Media Processing Server (MPS) 500 and speech recognition software. The Nortel developer team also designed two call handling applications to sit on top of... [25 Jun 2008]
Nortel Network Case Study: excelleRx
White Paper Next-generation Nortel Contact Center and self-service solutions are helping excelleRx serve customers with interactive voice response, speech recognition and multimedia contacts for enhanced medication management and improved operating costs for... [14 Jan 2008]
Scottish and Southern Energy (SSE) Improves Meterline Service With Avaya Interactive Response and Sabio Voice Self-Service Deployment
White Paper As a solution the company deployed the Avaya Interactive Response system and Sabio's Meterline Voice Self-Service application, as well Nuance speech recognition software. Scottish and Southern Energy (SSE) is one of the largest utility providers in... [28 Apr 2007]
Best Practices and Solutions for Customer Experience Management and Spotlight on Co-Nexus CXM
White Paper There is a growing recognition that the quality of all customer touch points is critical to achieving revenue, profitability, and customer care objectives. Achieving this balance requires investments in sophisticated customer experience management... [10 Jan 2007]
Decision Combination in Speech Metadata Extraction
White Paper Speech metadata extraction can both improve speech recognition and enable novel Interactive Voice Response applications. Unlike the previous research, which concentrates on the frame-level signal processing and pattern classification, this paper... [07 Jan 2007]
Speech Application Development: Six Steps for Creating a Speech Recognition Application or Speech-Enabling Your DTMF IVR
White Paper Speech-recognition technologies can resolve many of these shortcomings. Speech-recognition technologies also open the door to entirely new applications, such as an automated address change system, that are not possible in Touch-Tone IVR systems. [08 Sep 2006]
Convergence cuts costs at Guy's and St Thomas' hospital
Case Study Guy's and St Thomas' NHS Foundation Trust in the heart of London has cut costs and call waiting times after replacing an ageing analogue telephony system with a converged IP-based network that allows voice recognition . [18 Jul 2006]
Speech Recognition Redefines Self-Service
White Paper Speech recognition has also been around for many years, but until very recently had only found very limited and specialized use. Now every significant traditional IVR vendor, and a whole host of others - both well-known vendors and new vendors... [28 Apr 2006]
IBM WebSphere Voice Server V5.1.1/V5.1.2 and Avaya Interactive Response V1.3: An Interoperability Guide
White Paper It also demonstrates the use of Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) voice technologies through examples. This paper is a guide for integrating IBM WebSphere Voice Server V5.1.1/V5.1.2 and Avaya Interactive Response V1.3. [21 Dec 2005]
Call centres replacing humans with robotic voices
News Paul Scott, director of business development for customer interactive solutions at Dimension Data, added: "From a commercial point of view, speech recognition makes sense. The report found that contact centres' biggest cost remains staffing and... [17 Feb 2005]
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