relationship customer value
Customer Relationship Success Demands Insight
White Paper This paper discusses how analytics can help businesses understand the appropriate actions by sales, customer service and marketing to support the creation of relationships that yield maximum customer... [11 Aug 2008]
Lessons Learned in Master Data Management
White Paper In hindsight, it's surprising how master data that forms the foundation of any enterprise initiative was never discussed holistically when organizations initiated multimillion dollar initiatives such as Customer... [04 Aug 2008]
Cheat Sheet: Cloud computing
Cheat Sheet SaaS applications range from customer relationship management to purchasing, finance, HR and document collaboration. In fact some big name businesses have moved their staff onto this kind of email... [01 Aug 2008]
RSA Keon Software Helps To Maximise the Potential of an Innovative Online Customer Service Tool
White Paper Druid developed an innovative Web-based relationship building and customer service tool called Druidserve, which represents a new way of interacting with, servicing and adding value to... [03 Jul 2008]
Delivering High Value in Service and Support
White Paper Today, the core functions of help desks have been incorporated into a wide range of business applications, mostly in the Customer Relationship Management and allied fields. But few organisations have... [03 Jul 2008]
RFID Tags — An Intelligent Bar Code Replacement
White Paper This paper considers the importance of integrating the use of RFID tags into core business processes and business systems to achieve real efficiency improvements, cost reductions and customer... [03 Jul 2008]
The Future Sales Force - A Consultative Approach
White Paper If your company uses a contact management or customer relationship management (CRM) system, you need to ask one additional key question. This white paper discusses the value proposition... [30 Jun 2008]
Sun Microsystems of Canada and Exchange Solutions Create Customer Value for Fortune 500's
White Paper Exchange Solutions has taken traditional CRM and marketing strategies and 'Injected steroids' - optimizing individual customer profit and relationship value across an entire enterprise.... [30 Jun 2008]
Supply Chain and Demand Chain Integration: The Pathway to Profit and Competitive Advantage
White Paper This white paper from SAP and the Peppers and Rogers Group explains how companies can meet this challenge and achieve maximum return and competitive advantage by integrating their supply chain management (SCM) and... [18 Jun 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements... [31 May 2008]
Peter Cochrane's Blog: Warped perceptions
Comment It seemed universal: an inverse relationship exists between time expended and item value. Security people are never their own customer. Written at Schiphol Airport in the Netherlands and... [28 May 2008]
How SAP Customers Achieve Greater Value Using TIBCO
White Paper While SAP has proven itself as a software vendor that delivers important capabilities in areas such as enterprise resource planning (ERP), customer relationship management (CRM) and supply chain... [10 Apr 2008]
Dell Affinity Project
White Paper The company sought to improve customer relationship management (CRM) by implementing a robust and consistent data model for defining and identifying its customers throughout the enterprise. The objective... [10 Apr 2008]
Mobile Solution Helps Specialty Chemicals and Materials Company Improve Customer Focus
White Paper In the future, the solution will also help Cytec to offer superior customer service by providing remote access to internal Cytec applications, such as customer relationship management... [02 Apr 2008]
The CIO shopping list
Comment On the software side investment is dominated by enterprise resource planning (ERP) and customer relationship management (CRM), with just over a third of CIOs spending on both those areas in 2008.... [26 Mar 2008]
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