relationship management
Cost-Sensitive-Data Preprocessing for Mining Customer Relationship Management Databases
White Paper With worldwide industry deregulation, telecommunications and financial services customers face an ever-growing number of choices. So, more customers are switching their service providers. This phenomenon is called customer churning or... [01 Oct 2008]
Microsoft Dynamics? CRM Online
White Paper The moment when you took your customer relationship management to the next level? Give us three minutes. See how fast you can get your people using CRM. Will you look back on this moment as the turning... [01 Oct 2008]
Prisoners' phone bills too high says watchdog
News BT has a very good working relationship with HMPS on the implementation and management of this system. Prisoners in England, Scotland and Wales have been paying too much for their phone calls while in... [23 Sep 2008]
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
White Paper The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relationship Management (CRM) and understanding the customer. It is well known that the... [19 Sep 2008]
Business Intelligence From Web Usage Mining
White Paper Due to intense competition on the one hand and the customer's option to choose from several alternatives, the business community has realized the necessity of intelligent marketing strategies and relationship... [19 Sep 2008]
The Benefits of SageCRM Internet Architecture
White Paper Investing in a Customer Relationship Management (CRM) application is no different than any other business management software investment - whether one is looking for an enterprise level... [11 Sep 2008]
Planning-Based Scheduling for SLA-Awareness and Grid Integration
White Paper Service Level Agreements (SLAs) are powerful instruments for describing all obligations and expectations in a business relationship. The EC-funded project HPC4U (Highly Predictable Clusters for Internet Grids) aimed at... [11 Sep 2008]
Planning-Based Scheduling for SLA-Awareness and Grid Integration
Service Level Agreements (SLAs) are powerful instruments for describing all obligations and expectations in a business relationship. The EC-funded project HPC4U (Highly Predictable Clusters for Internet Grids) aimed at... [11 Sep 2008]
Microsoft Dynamics Webcast: Exploring Microsoft CRM Solutions: When Is an Online Deployment Right for You? (Level 100)
White Paper Lengthy and costly implementations, inflexible software, and poor user adoption hamper organizations looking for technology to improve their Customer Relationship Management (CRM). Microsoft delivers the... [06 Sep 2008]
Momentum Webcast: Redefine Your Customer Relationships With Microsoft Dynamics CRM 3.0 (Level 100)
White Paper The attendee of this webcast will learn how the Microsoft Dynamics CRM 3.0 Customer Relationship Management (CRM) solution is tightly integrated with Microsoft Office Outlook, enabling to cultivate and... [06 Sep 2008]
Supply Chain Planning With mySAP SCM: SAP Advanced Planner and Optimizer Release 3.1
White Paper This paper aims at providing information on mySAP Supply Chain Management (mySAP SCM), which facilitates seamless integration with all mySAP.com solutions, including mySAP Supplier Relationship... [02 Sep 2008]
Defining, Modeling & Costing IT Services: Integrating Service Level, Configuration & Financial Management Processes
White Paper While other processes have a relationship to this topic, these processes contain activities which directly related to the problem statement outlined above and will be the focus of this discussion. This paper will examine... [02 Sep 2008]
Job interviews: The inside track…
Comment Relationship and stakeholder management Please bear in mind that people management is one simple strand of leadership that also includes: But that doesn't mean you shouldn't have a... [27 Aug 2008]
Microsoft makes a Move on web TV
News Edwards said in a statement: "Our close relationship with Microsoft demonstrates their confidence in our ability to unlock the tremendous potential of internet television for audiences, media owners, advertisers, and... [26 Aug 2008]
CRM Without Compromise: A Strategy for Profitable Growth
White Paper Investments in customer relationship management (CRM) applications have produced a broad spectrum of results. Some companies report amazing outcomes, such as dramatic increases in revenue and boosts in... [12 Aug 2008]
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