relationships
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The Naked CIO: The CIO route to success?
Comment IT occupies an unusual position in the organisation because it is the only department that can see, manage and evolve relationships between different business units at a low level. But some backgrounds are definitely better than others, says the... [18 Aug 2008]
Customer Relationship Success Demands Insight
White Paper This paper discusses how analytics can help businesses understand the appropriate actions by sales, customer service and marketing to support the creation of relationships that yield maximum customer value. [11 Aug 2008]
NHS names top tech tag team
News Martin Bellamy will lead NHS Connecting for Health as the new director of programme and system delivery and will look at how to improve partner relationships. The Department of Health has named the new leadership team that will direct the future of... [07 Aug 2008]
BAE Systems tables £538m Detica bid
News BAE Systems COO, Ian King, said the acquisition will combine Detica's customer relationships and technical strengths with BAE's system integration capabilities. Global defence and aerospace company BAE Systems has tabled a £538m bid for business... [28 Jul 2008]
TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)
White Paper This Guide provides you with factors to keep in mind as you begin to explore possible CRM solutions for your organization as well as lists out practices that will help you develop and build strong tech/customer relationships that will develop an... [22 Jul 2008]
Distributed QoS Routing for Backbone Overlay Networks
White Paper The design of QSON relies on well-defined business relationships between the QSON provider, network service providers and end users. In recent years, overlay networks have emerged as an attractive alternative for supporting value-added services. [18 Jul 2008]
The Challenge to Achieve Perfect Order Management
White Paper It outlines the various points at which the order process can fail and explains how companies can sidestep those pitfalls and, in the process, build stronger customer relationships. This SAP white paper explains why customer-centric, end-to-end... [17 Jul 2008]
Applying a Pattern Language to Develop Application-Level Gateways
White Paper In addition to describing each pattern in this language, the paper illustrates how knowledge of the relationships and trade-offs among the patterns helps guide the construction of reusable communication frameworks and applications. [11 Jul 2008]
BEA and HP Create Stable, High Performance Customer Self Service Portal for Swiss Life in Belgium
White Paper Swiss Life wanted to create a next-generation ePortal to manage relationships with group insurance clients in Belgium and maximize reliability and resilience. Swiss Life is a leading provider of life insurance and long-term savings and protection. [10 Jul 2008]
Eight Strategies for First-rate Customer Service
White Paper View this page to see eight strategies that will create relationships with your customers that keep them coming back. Are you providing your customers with the satisfying experience that will keep them coming back? [10 Jul 2008]
A Reference Architecture for Web Browsers
White Paper Reference architecture for a domain captures the fundamental subsystems common to systems of that domain as well as the relationships between these subsystems. Having reference architecture available can aid both during maintenance and at design... [09 Jul 2008]
Enterprising Individuals: An Investigation Into Fostering Professional Ties Within Large Organizations
White Paper Maintaining relationships is a fundamental activity influencing professional success. Current on-line communication tools are inadequate at taking advantage of and helping people maintain their professional network in large organizations. [09 Jul 2008]
Email Visualizations to Aid Communications
White Paper These visualizations highlight the relationships among messages and between the people who exchange email. Electronic mail has become the most widely used business productivity application. However, people increasingly feel frustrated by their email. [09 Jul 2008]
Interactive Poster: Visualizations in the ReMail Prototype
White Paper The visualizations include a thread map for navigating among related messages, a correspondent map for highlighting the senders of messages, and a message map which shows message relationships within a folder. [09 Jul 2008]
Aligning Relationships: Optimizing the Value of Strategic Outsourcing
White Paper Not only does it impact a company’s relationships, its processes and its technology environment; it also affects a business’s very culture. In an effort to crystallize what companies expect to gain from their out-sourcing relationships, IBM engaged... [03 Jul 2008]
