118
RSS 118Leader: 118 - not so great?
Leader When the UK takes the lead in deregulating a market you can be sure to get an interesting and - let's face it - often uncertain ride. It's happened in areas such as digital TV, in telecoms in general and specifically in the world of... [24 Aug 2004]
Tony Hallett's After These Messages: 118
Comment On 24 August good old 192 will finally cease to work for directory enquiries services in the UK. One of BT's last closed-shop cash cows, currently worth around £300m a year, is being opened up and we'll all soon be using numbers starting... [11 Aug 2003]
118: The winners and losers
Comment The opening up of the directory enquiries market - DQ, to those in the know - is likely to be good for most consumers. We doubt it will be such a pleasant experience for most of the companies now chasing those calls. [09 Dec 2002]
118 providers make like the Marie Celeste
News The recently deregulated directory enquiries market has been having a hard time of it of late, with providers cutting staff and being accused of shoddy service by its users. It looks like the New Year hasn't brought any more good news... [09 Jan 2004]
118 888 drops 'half the price of BT' claim
News With the post-192 switch off directory enquiries (DQ) market shaping up to favour just a few key players, Conduit's 118 888 service has been selling itself as a low cost alternative to BT - only now it seems the price... [30 Sep 2003]
118: We're doing fine, says BT
News Since the switch-off of the old directory enquiries number 192 last month, BT has seen its share of the market decline. The telco's not worried though, and Pierre Danon, chief executive of BT Retail has come out fighting. [16 Sep 2003]
Out: 192… In: 118 - How ready is your company for looming DQ overhaul?
News Oftel has made a final push to inform users of the move away from 192 to six-digit numbers starting with 118 for director enquiries (DQ) services. The regulator has cited a study showing 80 per cent of consumers are now... [11 Aug 2003]
Oftel research exposes 118 failures
News Telecoms regulator Oftel and supervisory body Icstis have today published their research into the recently deregulated directory enquiries (DQ) market - and have turned up mixed results. While nine in ten consumers had heard about the... [17 Nov 2003]
Watchdog to investigate 'cheaper' 118 calls
News The National Audit Office is to investigate Ofcom predecessor Oftel's introduction of directory enquiry competition to see if customers are getting a good deal. In the meantime, BT and The Number are engaging in a slanging match over... [24 Aug 2004]
BT tops 118 enquiries chart
News A mystery shopping survey of the 92 new 118 directory enquiries numbers has found improved levels of service across the sector, with BT coming out top. The average waiting time to answer a 118 call was... [10 Dec 2003]
Thus hangs up on 118 business
News Thus has pulled out of the 118 directory enquiries (DQ) business. The Scottish telco's decision comes after a survey by regulator Oftel showing a large number of calls to 118 services being handled... [21 Nov 2003]
118 118 runners lose out to hairy athlete
News Hirsute 70s track star David Bedford has won his case against The Number 118 118, who he alleged stole his image for its advertising - personified by the handlebar-tash-and-mullet sporting... [27 Jan 2004]
118 118 sacks scamming staff...
News The Number 118 118, now the UK's most widely used directory enquiry service, has been in talks with regulators Oftel following allegations some of its staff have been hanging up on customers and giving... [03 Oct 2003]
192 to 118 countdown - rival says BT more interested in "glamorous" areas
News With the old 192 directory enquiries (DQ) number being switched off this weekend, the battle over who will be the post-regulation DQ winner is officially on - and The Number 118 118 is claiming BT will... [22 Aug 2003]
MasterCard's New T&E Expense System Boosts Productivity 118%; Cuts Reporting Costs 51%, Projects Savings of $2.8 Million
White Paper When it came to processing the company's own travel and entertainment (T&E) transactions, MasterCard saw room for improvement. With its extensive transaction-processing experience, MasterCard knew it could improve the process by... [04 Aug 2005]
