crm implementation
'I could drive a truck through SAP's cracks' - RightNow
News Greg Gianforte, the outspoken CEO of RightNow Technologies, believes the market for CRM software in Europe is booming - and he predicts some of his company's biggest wins will come at the expense of industry heavyweights SAP and the Oracle-owned... [15 Feb 2007]
The recession and IT departments: a threat or an opportunity?
Comment The Gartner research, for example, found that the where is as important as the how much - investing in a single area such as CRM, ecommerce, ERP, knowledge management or supply chain management did not generate significant benefits in terms of... [14 Oct 2002]
Devil's Advocate: Programme management
Comment Just what is needed, as ERP and CRM fade into the mundane. We're used to a lot of theory and practice when it comes to project management but for its big brother, at the programme level, might we once again be getting ahead of ourselves? [30 Mar 2005]
Q&A: SAP CEO Henning Kagermann
Comment But the more you come from this type [of system] to the core of CRM [customer relationship management], the more difficult it will become to do it on-demand. A lot can happen in six years. Ask Henning Kagermann, chief executive of SAP, the world's... [18 Apr 2006]
The Naked CIO: Business misintelligence
Comment On top of all that, companies - especially global ones - have varying applications for a particular area of the business, for example CRM. I have just been asked to talk at a conference about what not to do when implementing a business intelligence... [16 Jun 2008]
Lotus cashes in on Bank of Scotland contract
News Bank of Scotland is now considering using Lotus Domino as the basis for its knowledge management infrastructure, including customer relationship management (CRM) applications Lotus has won a company-wide contract for internal messaging and... [07 Apr 1999]
Council chooses Fujitsu for £6m e-government deal
News Future developments over the next year will add e-procurement functions and include the evaluation of customer relationship management (CRM) technology. Sandwell plans to meet the 2005 e-government deadline with a £6m implementation of and Oracle... [17 Jun 2003]
Bean counters spice up client relations with Sage
Case Study Chartered accountant firm Taylor Cocks has used Sage's SalesLogix CRM product to streamline its client relations. After considering rival offerings from the likes of Siebel it selected Sage's SalesLogix offering, supplied by CRM services company... [15 Oct 2007]
Lexmark results hit by failed Oracle project
News The project involved an Oracle customer relationship management (CRM) implementation, a Lexmark spokesman said. Lexmark is taking a $15.8m charge to write off an abandoned software project, the company said yesterday. [11 Oct 2002]
Eircell in £3m technology overhaul by ELoyalty
News Eircell's customer services centre, headquartered in Dublin, is being fully integrated so agents can improve outbound calling and cross-selling services using customer relationship management (CRM) technology. [30 Sep 1999]
BI for all
Comment Organisations are capturing and storing data from a multitude of sources such as enterprise resource planning (ERP) and customer relationship management (CRM) systems - and are also seeing a proliferation in unstructured formats such as text... [18 Jul 2007]
Fiditalia Credits Customer Satisfaction to PeopleSoft Enterprise CRM
White Paper To meet the demands of a growing, well-informed market, Fiditalia needed to give customers greater access to information and an easier customer experience. Fiditalia wanted to let customers interact with the company through multiple channels. [23 Mar 2005]
Avision Maximises Benefits of ERP and CRM with Microsoft .NET Platform
White Paper Avision Inc.is a manufacturing powerhouse in Taiwan that specializes in components for high quality electronics, including scanners and other optical products. Avision is served by over 150 upstream component vendors utilizing a myriad of different... [03 Jul 2008]
Canon ITS Raises Service Levels and Drives Competitiveness With PeopleSoft Enterprise CRM
White Paper Canon realized it needed to improve its call center services to retain loyal customers and remain competitive. The company needed to bring together multiple sources of customer data into a unified call center for a true 360-degree view of the... [01 Aug 2007]
Councils rush to implement CRM
News Councils are struggling to implement technology to improve business processes as deadlines set by the Office of the Deputy Prime Minister (ODPM) loom next year. According to a report from the Enterprise Workflow National Project (EWNP), 19 per cent... [02 Sep 2005]
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