citizen
RSS citizen2005 Citizen Corps Program Grant Application
White Paper Citizen Corps is a grass-roots initiative to actively involve all citizens in hometown security through personal preparedness, training, and volunteer service. The Citizen Corps initiative presents unique opportunities for Alaskan communities. [14 Feb 2005]
H.R. 2898, a Bill to Improve Homeland Security, Public Safety, and Citizen Activated Emergency Response Capabilities Through the Use of Enhanced 911 Wireless Services
White Paper This webcast discusses about H.R.a bill to improve homeland security, public safety, and citizen activated emergency response capabilities through the use of enhanced 911 wireless services. [10 Apr 2008]
Photos: "Citizen cartographers" mapping the planet
Photo The "citizen cartographers" use GPS devices to record their movements as they drive, cycle or walk along all the roads in the selected area. OpenStreetMap started two years ago and is aiming to take on the likes of Google Maps and Ordnance Survey... [13 Nov 2006]
eGain Solutions for Citizen Service: Success Stories From the Public Sector
The increase in popularity of online channels has made it crucial for governments to expand their citizen services beyond traditional channels such as phone, paper, and face-to-face interactions to e-channels such as email, chat, web self-service... [07 Sep 2006]
Government of Chihuahua Sets High Standard for Citizen Service with Siebel CRM Applications
White Paper Citizen and service information, however, was spread across multiple systems and handled through different processes that made it difficult to deliver fast and accurate service. The government of the Mexican state of Chihuahua intended to improve... [03 Mar 2004]
From Portal to TouchPoint: Brescia's Concept of Citizen Relationship Management
White Paper This is used to log, track, and resolve 1,600 citizen queries per year. Together, the new technologies support enhanced access to City Council services and faster, more effective resolution of citizen queries. [22 Jan 2007]
Improve Services Efficiency - Novell Government Solutions: Policy-Based Citizen Portals
White Paper By replacing inconvenient and time-consuming face-to-face interactions with automated, online processes, Novell policy-based citizen portals are helping government officials enhance service and satisfaction, comply with departmental policies and... [23 Aug 2005]
eGain Solutions for Citizen Service: Success Stories From the Public Sector
White Paper The increase in popularity of online channels has made it crucial for governments to expand their citizen services beyond traditional channels such as phone, paper, and face-to-face interactions to e-channels such as email, chat, web self-service... [07 Sep 2006]
Citizen 2010: Leading for Results, Governing Through Technology
White Paper This paper, Citizen 2010, takes stock of the first generation of online government services and suggests a path forward in meeting the aspirations of citizens in the opening decade of a new century. Government now addresses citizens through new... [07 Jul 2005]
Policy-Based Citizen Portal Solution
White Paper Novell policy-based citizen portals "intelligently" authorize or prevent information access based on citizen or employee identity and government policies. For example, a citizen's request for information can be analyzed and fulfilled within the... [23 Aug 2005]
GlobalPlatform Technology Delivers the First Smart Card-Based Citizen ID Program Ever to Be Deployed in the Middle East
White Paper In October of 2002, local Omani authority, the Royal Oman Police (ROP), together with His Majesty the Sultan launched the first smart card-based citizen ID program ever to be deployed in the Middle East. [18 Apr 2005]
Enabling Citizen-Centered Electronic Government: 2005 - 2006 FEA PMO Action Plan
White Paper In becoming more citizen-centered, results-oriented, and market-based as laid out in the PMA, the Federal government has begun to transform its thinking and how it operates, especially in the areas of e-government and information technology. [26 May 2005]
Improving Citizen Services with Streamlined, Multichannel Case Management Solutions
White Paper You will learn how Microsoft .NET connected software and Siebel eGovernment solutions can be combined to create a single source of citizen information that makes it easier to identify, interact with, and provide streamlined case management to... [24 Feb 2004]
Same Bed, Different Dreams?: A Comparative Analysis of Citizen and Bureaucrat Perspectives on E-Government
White Paper Using the data collected from independently administered random surveys of citizens and bureaucrats in late 2001 by Hart-Teeter, this paper is designed to explore whether and how citizen and bureaucrat perspectives on e-government coincide and/or... [30 Aug 2005]
Technology Solutions and Citizen Services: Three Local Government Success Stories
White Paper IT serves that ability in two important ways: for efficient internal processes and for the quality of citizen interaction with government. The ability of local governments to fulfill public service delivery mandates and service improvement... [23 Aug 2005]
