crm solution
RSS crm solutionThe 5 Must-Have Features of a CRM Solution
White Paper You're ready to pull the trigger on a CRM solution, but you're not sure you are making the right decision? Each business is different and the features your CRM solution has should reflect that. Choosing the right CRM Solution for your business... [16 Apr 2008]
Engineering Group's New CRM Solution Yields Faster Reporting, Easier Management
White Paper A new customer relationship management (CRM) solution, based on Microsoft Windows Server 2003, is meeting customer demand for real-time job status information. Established in 1984, Hexagon Holdings Berhad is an engineering group operating from 15... [24 Feb 2004]
NCR's Teradata CRM Solution, by Lynne Harvey
White Paper NCR’s Teradata CRM solution has evolved over time. It also launched Relationship Optimizer, a channel and offer management solution geared for capturing customer information in call center dialogues. A New Product Suite for Delivering Customer... [24 Feb 2004]
Enabling Access to Information and Services Anywhere, Any Time through a Customized Electronic CRM Solution
White Paper Accenture helped FSC implement an electronic CRM solution that will enable businesses and consumers to freely access information and services anywhere and at any time through a unique choice of world-class computing products, services and solutions. [01 Mar 2004]
Technology Company Uses CRM Solution to Increase Sales, Service Effectiveness
White Paper To continue its business growth, Onesource sought a Customer Relationship Management (CRM) system that would enable its employees to spend more time on sales and customer service and less on business administration. [17 Jan 2008]
Vehicle Leasing Company Boosts Customer Service With Automated CRM Solution
White Paper STVE looked at several Customer Relationship Management (CRM) solutions to help manage its customer services before selecting Microsoft Dynamics CRM. Because of their familiarity with other Microsoft software, employees mastered Microsoft CRM in... [09 Jan 2007]
HP-Microsoft CRM Solution Helps Farm Credit Service Grow Customers
White Paper GreenStone worked with Analysts International to design and implement an enterprise-wide Microsoft CRM and messaging solution on an HP ProLiant server platform. GreenStone Farm Credit Services used a customized Java-based customer relationship... [05 Jul 2005]
Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage
White Paper After an extensive search for a solution, it chose to implement Microsoft Dynamics CRM Online. As an executive-search consultancy, Lure Executive Services seeks to deliver high value. Employees interview client companies to learn about their... [03 Jul 2008]
Portal and CRM Solution Reaches Tourists Directly, Responds to Fast-Changing Trends
White Paper Supported by a data warehouse and Customer Relationship Management (CRM) solution, and integrated with a European contact center, the full solution enables the Institute of Tourism to reach niche markets and show Portugal as a more varied country... [24 Mar 2008]
Ceridian Canada: IBM and Siebel Deliver a Leading Edge CRM Solution
White Paper The core of the solution is a Siebel CRM application used by all 800 customer service employees across its nationwide branch network. Complementing this is a customer self-service solution employing WebSphere Application Server, which accesses the... [03 Jul 2008]
With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
White Paper To address these challenges, managers selected Microsoft Dynamics CRM Online as the company's CRM solution. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. [03 Jul 2008]
Priority Healthcare Migrates Oracle CRM Solution to IBM eServer xSeries and Linux
White Paper For this reason, they decided to standardize call centers from a number of separate business divisions onto a common IT platform including a single customer relationship management (CRM) solution as well as servers, databases and applications. [05 Dec 2005]
Mobile CRM Solution Boosts Customer Service, Saves Company $250,000
White Paper In six months, a single developer created a new CRM solution based on Microsoft Windows Mobile 2003 software for Pocket PCs. Developing the new solution cost significantly less than the intended upgrade of the previous CRM system. [16 Apr 2007]
Foundation for a CRM Solution - The Multichannel Contact Server
White Paper This, plus aggressive competition for market share as well as the need to increase profitability from each customer transaction, has created a pressing need for an enterprise-wide customer relationship management (CRM) solution. [24 Feb 2004]
Health Insurance Company Reengineers Call Center With CRM Solution
White Paper The ease of use of Microsoft Dynamics CRM has enabled in-house enterprise architects to custom tailor the solution to meet the company's specific needs. As part of an initiative to update call center technology, Wellmark turned to Microsoft Gold... [11 Jul 2008]
