infrastructure library
Using Closed-Loop Change and Configuration Management to Optimize Your Data Center
White Paper The BMC Change and Configuration Management solution combines change management, capacity management, and other IT Infrastructure Library (ITIL) discipline-oriented processes to provide a comprehensive,... [08 Nov 2006]
ITIL V3: Making Business Services Serve the Business
White Paper The Information Technology Infrastructure Library (ITIL) is a collection of information technology best practices, published for the unique purpose of providing guidance for the management of IT.... [18 Mar 2009]
The Adoption of ITIL in Large Enterprises
White Paper The IT Infrastructure Library (ITIL) is a set of standards that define best practices for IT service management. The promise of ITIL is increased efficiency in the management of IT resources and delivery... [18 Mar 2009]
ITIL V3: Making Business Services Serve the Business
White Paper ITIL V3, the latest version of the IT Infrastructure Library (ITIL), represents a significant advancement for the practice of Business Service Management (BSM). Changes in ITIL V3 include the... [18 Mar 2009]
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
White Paper Looking to meet IT Infrastructure Library (ITIL) standards for best practices in IT service management, TeliaSonera turned to BMC Remedy IT Service Management solutions. As a result, not only was the... [19 Jan 2007]
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
White Paper BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP provided rapid... [28 Aug 2009]
6 Steps Improved Service Quality
White Paper The No.1 reason for IT Infrastructure Library (ITIL) adoption according to a recent Evergreen Systems report is to improve service quality. Reports by various industry analysts claim that about 80% of... [02 Feb 2007]
Achieving Integrated IT Service Management
White Paper Increasingly, IT Infrastructure Library (ITIL) practices are being adopted to improve the quality of IT services and reduce operating costs. Fujitsu provides the Systemwalker products that support IT... [10 Feb 2009]
The Role of Education in Implementing ITIL Best Practices
White Paper While the IT Infrastructure Library (ITIL) framework has become the de facto standard for ITSM best practices guidance, many attempts to apply ITIL guidance to real-world IT infrastructures fail to meet... [15 Feb 2008]
Enhancing Your Service Quality With ITIL and SupportSoft
White Paper The IT Infrastructure Library (ITIL), now at Version 3 and presented in five main volumes, documents accepted 'Best practice' for delivering IT services in support of customers' business processes and... [10 Feb 2009]
IBM IT Service Management Strategy Connects IT Silos to Create Real-Time Business Value
White Paper If you're one of the many CIOs seriously evaluating how IT Infrastructure Library (ITIL) best practices and similar process standardization efforts might help you reduce costs and improve the value of IT... [13 Dec 2007]
Achieving a Best-Practice Service Desk From Desktop to Data Center
White Paper IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a systematic... [13 Nov 2009]
A Practical View: Applying ITIL to Storage Service Management
White Paper Many recent IT magazines contain papers that reference ITIL (Information Technology Infrastructure Library) and how it can be used to better manage information technology. This should not come as a... [10 Feb 2009]
IT Service Management Process Maps: Select Your Route to ITIL Best Practice
White Paper The Information Technology Infrastructure Library (ITIL) has become the de facto standard in IT Service Management (ITSM) best practice and the lens through which the value of IT service is viewed and... [07 Oct 2007]
Leveraging ITIL Business Simulations for ITSM Success
White Paper Many IT departments seek to align their IT Service Management (ITSM) activities with the Information Technology Infrastructure Library (ITIL) best practices framework. ITIL business simulations can be... [29 Feb 2008]
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