infrastructure library
ITIL for Service Level Management
White Paper With the growing interest in Service Level Management (SLM) the IT Infrastructure Library (ITIL) is receiving increasing interest and attention. IT managers want to know more about it and how it might... [15 Dec 2004]
Specifying Services for ITIL Service Management
White Paper The Information Technology Infrastructure Library (ITIL) is a collection of best practices for the management of IT services. ITIL helps organizations to become aware of the business value their IT... [02 Feb 2009]
Why You Should Take a Holistic Approach to ITIL and Service Support
White Paper Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central themes of... [07 Aug 2009]
A Practical View: Applying ITIL to Storage Service Management
White Paper Many recent IT magazines contain papers that reference ITIL (Information Technology Infrastructure Library) and how it can be used to better manage information technology. This should not come as a... [10 Feb 2009]
The Altiris CMDB: Because You Have a Business to Run, Not Just an Operating System
White Paper The IT Infrastructure Library (ITIL) has become the de facto standard in the industry for how IT organizations should operate for best efficiency. It has helped many organizations shift their thinking to... [05 Aug 2009]
Managing Operational Change through ITIL and a Configuration Management Database (CMDB)
White Paper Problem, change and incident management are three of the most popular IT Infrastructure Library (ITIL) processes deployed today by enterprise IT operations teams. Just under 35% of IDC survey respondents... [18 Mar 2009]
ITIL V3: Making Business Services Serve the Business
White Paper The Information Technology Infrastructure Library (ITIL) is a collection of information technology best practices, published for the unique purpose of providing guidance for the management of IT.... [18 Mar 2009]
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
White Paper Looking to meet IT Infrastructure Library (ITIL) standards for best practices in IT service management, TeliaSonera turned to BMC Remedy IT Service Management solutions. As a result, not only was the... [19 Jan 2007]
Beyond ITIL: The Cultural Dynamics of IT Service Management
White Paper ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL is a framework that outlines accepted best practices for IT Service Management. One... [23 Jan 2007]
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
White Paper BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP provided rapid... [28 Aug 2009]
The Role of the Capacity Management Database in the ITIL Capacity Management Process: Extending the CMDB With Capacity Management Data
White Paper Within the capacity management process, the IT Infrastructure Library (ITIL) recommends to have a Capacity Management Database (CDB). According to ITIL, the CDB is the cornerstone of a successful... [08 Nov 2006]
The Adoption of ITIL in Large Enterprises
White Paper The IT Infrastructure Library (ITIL) is a set of standards that define best practices for IT service management. The promise of ITIL is increased efficiency in the management of IT resources and delivery... [18 Mar 2009]
Achieving Integrated IT Service Management
White Paper Increasingly, IT Infrastructure Library (ITIL) practices are being adopted to improve the quality of IT services and reduce operating costs. Fujitsu provides the Systemwalker products that support IT... [10 Feb 2009]
Using Closed-Loop Change and Configuration Management to Optimize Your Data Center
White Paper The BMC Change and Configuration Management solution combines change management, capacity management, and other IT Infrastructure Library (ITIL) discipline-oriented processes to provide a comprehensive,... [08 Nov 2006]
ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
White Paper The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the... [13 Oct 2009]
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