service level agreements
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Taking Advantage of Usage Service Level Agreements in Grid Resource Scheduling
White Paper Participants may wish to delegate to one or more VOs the right to use certain resources subject to local policy and service level agreements; each VO then wishes to use those resources subject to VO policy. [23 Aug 2006]
On the Stability of Adaptive Service Level Agreements
White Paper The authors pay special attention to the case where the monitoring of certain aspects of Service Level Agreements is used to alter future policy dynamically, according to a control feedback scheme. Using two simple models, the authors show that non... [09 Aug 2006]
XML and Web Services at the Service of Service Level Agreements for Uniform Network and Systems Management
White Paper On the other hand, Service Level Agreements for service quality (QoS) assurances are being a hot and complex research topic in both the network management and eCommerce fields. The paper follows a tutorial like approach in introducing the reader to... [09 Aug 2006]
Supporting Relationships With Service Level Agreements
White Paper In an abstract, a major research firm described service level agreements as the "latest craze" for enterprise IT organizations. ITIL is the world's de facto standard best practice framework for service management and provides vendor-independent... [21 Mar 2006]
Cisco IOS IP Service Level Agreements for Voice over IP Networks
White Paper Cisco IOS IP Service Level Agreements (SLAs) is a network performance measurement and diagnostics tool that uses active monitoring, which generates traffic in a reliable and predictable manner to measure network performance. [06 Oct 2006]
Building Service Level Agreements
White Paper The basic component of SLM is building an appropriate Service Level Agreement (SLA), including the associated Component Level Agreements (CLAs), which are sometimes referred to as Operational Level Agreements (OLAs). [03 Jul 2008]
The Five Critical SLA Questions: What You Need to Know Before You Define Your Managed File Transfer Service Level Agreements
White Paper This paper identifies the five critical steps you should take before you define your Service Level Agreements. A Service Level Agreement (SLA) is a formal, negotiated agreement that spells out the level of service that will be delivered from a... [30 Jan 2008]
A Framework for Failure Impact Analysis and Recovery With Respect to Service Level Agreements
White Paper This paper presents a framework to automatically determine the impact of resource failures with respect to services and service level agreements. To satisfy customers and to avoid penalties, service providers have to ensure that the agreed SLAs are... [16 Mar 2006]
Precise Service Level Agreements
White Paper SLAng is an XML language for defining service level agreements, the part of a contract between the client and provider of an Internet service that describes the quality attributes that the service is required to possess. [23 Aug 2006]
Using the Event Calculus for the Performance Monitoring of Service-Level Agreements for Utility Computing
White Paper Service-level Agreements (SLAs) - contracts between a provider and a customer - are a sine qua non in the deployment of UC. The automated performance monitoring of contracts, in terms of tracking contract state, is an important issue investigated... [09 Aug 2006]
The Five Critical SLA Questions: What You Need to Know Before You Define Your Managed File Transfer Service Level Agreements
White Paper This paper identifies the five critical steps you should take before you define your Service Level Agreements. A Service Level Agreement (SLA) is a formal, negotiated agreement that spells out the level of service that will be delivered from a... [02 Jan 2008]
Hidden Obstacles to Successful Service Level Agreements
White Paper Known as Service Level Agreements or SLAs, these documents spell out (sometimes in excruciating detail) the service to be provided and the terms under which it is offered and measured. It is the complexity of this underlying technology that can... [03 Jul 2008]
Grid Service Level Agreements Combining Resource Reservation and Predictive Run-Time Adaptation
White Paper The provision of Service Level Agreements (SLA) and components to manage tasks such as resource negotiation, monitoring and policing are needed to help meet this requirement. Resource reservation and performance prediction of execution run-times... [09 Aug 2006]
Requirements V1 Part 2 Privacy Metrics and Service Level Agreements
White Paper This deliverable D1.1.b part2 titled "Privacy Metrics and Service Level Agreements" is an application independent study, illustrated by a case, on the design of service level agreements for privacy management, including the metrics needed for cost... [08 Aug 2006]
Reputation-Based Service Level Agreements for Web Services
White Paper Most web services need to be contracted through service level agreements that typically specify a certain Quality of Service (QoS) in return for a certain price. The authors propose a new form of service level agreement where the price is... [10 Aug 2006]
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