sla
RSS slaUtility Computing SLA Management Based Upon Business Objectives
White Paper Existing service-quality management technologies and methodologies, therefore, need to be improved to enable unified, business-oriented approaches to fulfilling SLA commitments. This paper presents the design rationale of the utility computing SLA... [29 Jul 2004]
Use SLAs in a Web Services Context, Part 3: Integrate Web Services Into EAI With a SLA Guarantee - SOA System Interruption Thresholds
White Paper This paper helps to better understand the major differences between EAI and Web services and also shows how to develop system interruption thresholds as a way of improving the Web services' chances of meeting the Service-Level Agreement (SLA... [23 Aug 2006]
Modelling and Simulation of an Alarm Based Network Management System for Effective SLA Monitoring and Management
White Paper This paper presents simulation as an important process in understanding and analysing SLA management and monitoring. This paper identifies simulation as an important process in documenting SLA agreements. [26 Aug 2004]
Preliminary Field-Trial for QoS Routing and Dynamic SLA
White Paper This paper carries out field-trial with pseudo QoS routing and dynamic SLA in an actual network built at the WIDE retreat in autumn 2000. Attendees chose one of the links through which their flows go, with dynamic SLA. [02 Sep 2004]
Integrated SLA Management
White Paper This white paper deals with the topic Service Level Agreements (SLA). The focus of this paper is not the organizational, but the technical aspect of SLAs, especially the SLA integration for network management applications. [26 Aug 2004]
Use SLAs in a Web Services Context, Part 5: Firewall Web Services With a SLA Guarantee - Multi-Level Firewalls in SOA
White Paper The paper also explains why one need to set up adequate firewalls for multiple Web services to protect against the malicious traffic that can enter the firewall and adversely impact guarantees specified in a Service-Level Agreement (SLA). [23 Aug 2006]
Tracking VPN Performance Relative to an SLA
White Paper The primary purpose of the Service Level Agreement (SLA) Service is to monitor the performance of the service that an ISP is under contract to deliver to a specific client. Users can track performance against the contracted support level using a... [02 Sep 2004]
Design and Experimental Implementation of a Hybrid Optical Performance Monitoring System for In-Service SLA Guarantee
White Paper This paper presents an experimental, in-service optical performance monitoring system, which is hybrid in nature due to the use of both spectral (optical signals) and time -domain (digital) measurements to guarantee Service Level Agreements (SLA). [03 Jul 2008]
Deployment of Sampling Methods for SLA Validation With Non-Intrusive Measurements
White Paper This paper describes the deployment of sampling techniques for SLA validation. It focuses especially on the application of sampling to non-intrusive two-point measurements. The challenges and difficulties in this area are pointed out and different... [25 Aug 2004]
Outline responsibilities and objectives with this SLA for internal business units
White Paper This sample SLA is designed to help you outline service level roles and responsibilities between your IT department and your organization's business units. An SLA enables IT to get an accurate picture of user needs, to establish realistic... [16 May 2006]
Sample SLA for outsourced data backups and retrievals
White Paper Use this sample service level agreement (SLA) if your organization is entering into a contract with a third-party provider to outsource your data backups. This sample document will help you understand what should be included in this type of SLA and... [17 May 2006]
Management and Realization of SLA for Providing Network QoS
White Paper Not much work has been done in the field of realization and management of SLA, which is necessary in order to utilize QoS provided by the network layer as perceived by the service layer. This paper proposes a new methodology of SLO templates... [29 Jul 2004]
Engineering an SLA Checker Using MDA Technologies
White Paper This paper describes the motivation and experience in applying additional MDA technologies, including the Java Meta-data Interface (JMI) mapping and an OCL evaluator, to the automated generation of a software component for detecting SLA violations... [08 Aug 2006]
Traffic Performance/SLA Measurements for Wireless Networks
White Paper Such metrics will be useful for trouble detection, handoff or admission control, planning and engineering, or SLA management. This paper provides a digest of useful information related to existing, planned, and/or necessary metrics for traffic... [03 Jul 2008]
SLA Terminology
White Paper SLM is often mistakenly equated with Service-Level Agreements (SLA), but the two are different. Service level management is an ill-defined concept, riddled with acronyms that are tossed about without a proper definition of underlying terms. [10 Aug 2006]
