avaya customer experience
Creating a Winning Customer Experience: At the Center of How Companies Compete
White Paper Download this Avaya case study to learn how DaimlerChrysler's Customer Assistance Center (CAC) has used computer-telephony technology to expedite its customer service functions. The paper details the business benefits that CAC has realized since... [13 Dec 2007]
Creating a Winning Customer Experience: At the Center of How Companies Compete
White Paper Download this Avaya case study to learn how DaimlerChrysler's Customer Assistance Center (CAC) has used computer-telephony technology to expedite its customer service functions. The paper details the business benefits that CAC has realized since... [13 Dec 2007]
Innovative Telecommunications Platform Helps IAG NZ Grow Business and Improve Customer Experience
White Paper IAG selected Avaya MultiVantage to seamlessly upgrade their existing platform and migrate all data services to a converged IP network and provide a full IP telephony system with function-rich softphones for call centres. [07 Sep 2006]
The New Era of Intelligent Communications: Delivering an Exceptional Customer Experience With a Mobile, Distributed Workforce
White Paper When communications is intelligent, it is not only more efficient, but also much more effective. Intelligent Communications is the seamless connection of communications applications and business applications. [30 Aug 2006]
IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
White Paper This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via your contact center. IP is a critical enabler for multisite contact centers, providing the underlying technology that lets you cost... [05 May 2008]
Essential Manager's Guide: Extraordinary Customer Service
White Paper Read DK Publishing's Essential Managers eBook for Extraordinary Customer Service to explore how the contact center can be a strategic part of your enterprise - where you can leverage differentiated services to provide a superior customer... [05 May 2008]
How to Turn Your Contact Center Into a Profit Center - A Best-Practice Overview
White Paper Many corporations put their lowest-paid employees in the contact center, a practice that may be fiscally unavoidable but doesn't suggest a focus on maximizing the customer experience. In fact, for many companies, the contact center is the customer... [30 Aug 2006]
The Responsive Retailer: Boosting Sales by Providing Store Customers with the Information and Experience They Expect
White Paper This Cathy Hotka & Associates paper examines opportunities to drive strategic change through intelligent communications -- leveraging communications enabled business processes (CEBP) and unified communications to create a more responsive... [05 May 2008]
Keep updated for stories matching avaya customer experience via RSS
