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Call centre IT budgets divorced from call centres

News Cara Diemont, Dimension Data's marketing director of customer interactive solutions, said: "Very often, the technology component [of a call centre budget] is not carried by the call centre, it's carried by a broader operational IT budget. [17 Feb 2005]

Security breaches down - but at what price?

News On the other hand, to pay for this relative success in spreading awareness, expenditure on information security has risen from two per cent to seven per cent of IT budget since 2002, according to the survey. [23 Apr 2008]

CIO Jury: IT chiefs not yet planning for Windows Vista

News But only two out of silicon.com's 12-man CIO Jury user panel said they have started any planning for Windows Vista, in terms of upgrade cycles and its likely impact on IT budget and operations. Perhaps we will within the 2007 budget cycle although... [03 Aug 2005]

The McCue Interview: Steven Bandrowczak, CIO, Nortel

Comment It's a big job - the company has a tech budget of around $300m and 900 full-time IT staff supporting 35,000 employees worldwide. All of this feeds back into the goal to reduce the operational expenditure to capital expenditure ratio of the IT... [01 Apr 2008]

Dell rolls on in Q1 - profits up 31 per cent

News Budget pressures are playing to our strengths as customers everywhere are going to standards-based systems. After it adds a new customer, Dell will work to increase the amount of that customer's budget spent buying Dell products. [16 May 2003]

Huawei's $1bn R&D pot 'matches Western rivals'

News One billion dollars worth of R&D spend is a sizeable sum but it pales into insignificance beside the comparative investment of its Western rivals - Cisco racked up an R&D budget of more than $4bn in the last fiscal year and Nortel spent almost... [06 Sep 2007]

Brown must loosen tax shackles, says high-tech industry

Comment After all, even a give away budget can only go so far, and few tears are being shed for those in high-tech. OK, so you get the famous red dispatch box, a nice car and a plush pad in Downing Street, but when it comes to your annual budget statement... [05 Mar 2001]

Short-term planning drives IT purchases for SMEs

Comment It makes it easy to plan his IT budget ahead, he says. Meanwhile subscription-based software-as-a-service models and leasing agreements are a good way for SMEs to regulate cash flow, while third-party hosted software, although still suffering from... [10 Mar 2005]

Firms spend big on security

News It was also clear that these were not just cosmetic changes in job titles which companies are making - many are backing this post with serious budget. Perry said many IT managers may be aware that 'anti-terror' measures are a compelling way to... [09 Nov 2004]

Microsoft challenges Google with Virtual Earth

News Dean Bubley, of research firm Disruptive Analysis, said that accuracy could also be a problem, unless Microsoft has unlimited budget "to drive a car with logging equipment around every street, in every city, in every country and repeat that once... [25 Jul 2005]

Salesforce.com boosts float with cautious big boy wins

News Sometimes if someone doesn't have the budget up front [for a CRM project] it can be viewed as a stop-gap solution until they have the budget. Hosted CRM vendor salesforce.com continued the march towards its hotly anticipated stock market flotation... [27 Feb 2004]

What if... you could pass responsibility for your application implementation to someone else?

Comment Whatever is behind the problem, the general lack of confidence in consultants delivering on time and to budget has led to an increase in the number of fixed price implementations of ERP and CRM applications, for example. [03 Jul 2002]

The Director's Cut: All IT wants for Christmas is...

Comment How I was going to hold on to my huge ebusiness budget How I am going to hold onto any kind of budget? A new chopping board for his kitchen, so he can continue cutting things long after budget season. [28 Nov 2001]

From CIO to consultant: Project manager or salesman?

Comment It was delivered on time - just - and within budget - well, the client's budget, anyway. Having decided last year to stop being a CIO and start his own business, Mike Barrett has just finished his first major project. [02 Jul 2008]

Peter Cochrane's Blog: Metrics overload

Comment So the supervisory overhead is very often the dominating portion of the overall spend and budget. Admin really ought to be less than 10 per cent and not 80 per cent of the budget. Written in Washington DC National Airport and despatched via a... [02 May 2006]

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