customer support services
Sutton Turns to Remedy for e-Government Success
White Paper A customer support strategy is now seen as a necessary response, and nowhere is this fact more prevalent than at Sutton Council in south London. The accelerating global trend towards implementing e-Government is introducing multiple channels and... [23 Sep 2005]
Services Arm Relationship Success Story: QLogic Corporation
White Paper Lucent Worldwide Services provided managed multivendor network support with a single point of contact for QLogic's management of customer support services. In addition to other distant customer support issues, a large number of service calls they... [28 Nov 2006]
Microsoft Uses .NET to Unlock Customer Data for Sales Teams
White Paper Using Microsoft .NET-connected software, with its native support for XML Web services, they created a single, re-usable interface into customer data distributed across a broad range of internal systems? [10 Jul 2004]
City to outsource IT in £150m services overhaul
News The council says it wants a strategic partner - either a single vendor or a consortium - to build and operate the new customer service centre (CSC) and the supporting IT infrastructure, as well as managing the council's corporate support services... [03 May 2005]
Oracle shuffles PeopleSoft pack
News Oracle has replaced two top executive positions which oversee its applications and customer support efforts, as the software company nears the finish line in its $10.3bn merger with former rival PeopleSoft. [05 Jan 2005]
An Offshore Project Successfully Maintains Products for an Optical Equipment Vendor
White Paper A First Response team located at the client site actively diagnoses customer problems reported by field support personnel. One of the outsourcing services customer of Wipro Technologies is a leading optical equipment vendor, based in Canada. [03 Jul 2008]
Interactive eCRM
White Paper Customer service processes support an increasing array of useful and intelligent services. Rich Melmon, Partner in The McKenna Group, explains the essential elements of the right kind of customer dialog: "If these [customer] dialogs are designed... [03 Jul 2008]
INDOSATM2 Does More With Less, Achieving 88 Percent Productivity Improvements With Avaya IP Contact Centre Solutions
White Paper To support double-digit growth and the company's primary objective of becoming the number one multimedia services provider in Indonesia, INDOSATM2 needed to raise customer service levels, reduce costs and build an infrastructure that could support... [24 Apr 2007]
HP snaps up UK software licensing specialist
News Under terms of the deal, FH Computer Services will become a wholly-owned subsidiary and operate as part of the customer support division of the HP Services organisation. Organisations are becoming aware of the issue of software licensing and... [03 Mar 2004]
International Network Services Case Study: Kemper Insurance
White Paper Kemper operates nationwide and in many foreign markets and wanted to improve its customer support consistently across its customer base. The goal was to improve customer satisfaction and reduce the cost of providing technical support. [07 Dec 2005]
Bell Dials Into Project Success With Advanced Customer Services
White Paper As an enhancement to Oracle Premier Support, Advanced Customer Services gives Bell access to an array of flexible, personalized, and proactive support solutions. To help achieve this goal, Bell's AI team turns to Oracle's Advanced Customer Services. [08 Feb 2008]
IBM wins £500m deal with mm02
News mm02 is outsourcing its customer service and business support functions to IBM in a 10-year deal worth an estimated £500m. Its level of customer services is absolutely core to its being able to operate, otherwise its dead. [11 Apr 2002]
'No-frills' DSL falls below £20
News Three ISPs have started offering DSL services with monthly subscriptions below £20 per month, but they could be on the verge of a customer support nightmare. So customers who do plump for these cheap options should be prepared to deal with a fairly... [05 Aug 2002]
Alltel Answers the Call With Advanced Customer Services
White Paper It's for this reason that Alltel turned to the Oracle Solution Support Center - one of Oracle's Advanced Customer Services. An enhancement to Oracle Premier Support, Advanced Customer Services gives customers a choice of flexible, proactive support... [08 Feb 2008]
Service Level Agreements: A Framework for the Quality Management and Improvement of Central Support Services
White Paper The potential benefits of this process include increased internal customer satisfaction, a greater customer focus in service delivery and continuous improvement of University support services. Monash University is developing SLA's between central... [09 Aug 2006]
Keep updated for stories matching customer support services via RSS
