infrastructure library
Beyond ITIL: The Cultural Dynamics of IT Service Management
White Paper ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL is a framework that outlines accepted best practices for IT Service Management. One... [23 Jan 2007]
ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
White Paper The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the... [14 Oct 2009]
ITIL and Six Sigma - Together Again for the First Time
White Paper This paper proposes bringing together two seemingly independent approaches to improve the quality of IT service delivery - the IT Infrastructure Library (ITIL) and Six Sigma. These two approaches, each... [12 Jun 2009]
The Altiris CMDB: Because You Have a Business to Run, Not Just an Operating System
White Paper The IT Infrastructure Library (ITIL) has become the de facto standard in the industry for how IT organizations should operate for best efficiency. It has helped many organizations shift their thinking to... [05 Aug 2009]
Business Service Management Puts You Ahead of the ITIL V3 Curve
White Paper With the release of IT Infrastructure Library (ITIL) version 3 (ITIL V3), it's clear that ones goal as an IT professional has changed. One is no longer tasked with aligning IT with the business. Now... [31 May 2008]
BMC Strengthens its Market Position with BMC Atrium CMDB 2.0
White Paper BMC Software, more than any other vendor, has succeeded in articulating the importance of CMDBs as a foundation for IT Infrastructure Library (ITIL) best practices. Learn more in the "BMC Strengthens its... [18 Mar 2009]
Why You Should Take a Holistic Approach to ITIL and Service Support
White Paper Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central themes of... [07 Aug 2009]
Trends 2005: IT Service Desk
White Paper The UK-based IT Infrastructure Library, a set of IT standards, will continue to be the hot topic at IT service desk conferences, and every new release of service desk software stresses ITIL compliance. [04 May 2009]
Driving Best Practices With BSM: Addressing Your ITIL Compliance Issues With ASG
White Paper The IT Infrastructure Library (ITIL) provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation... [26 Mar 2009]
Managing Operational Change through ITIL and a Configuration Management Database (CMDB)
White Paper Problem, change and incident management are three of the most popular IT Infrastructure Library (ITIL) processes deployed today by enterprise IT operations teams. Just under 35% of IDC survey respondents... [18 Mar 2009]
Knowledge Management and ITIL: Creating the Adaptive Organization
White Paper The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Service Management (ITSM) over time. Knowledge Management principles complement and... [02 Sep 2008]
ITIL Best Practices for IT and Business Alignment
White Paper Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely accepted approach to IT Service Management. [18 Mar 2009]
Demystifying ITIL: Recommendations for the SMB Market
White Paper Simply put, ITIL (Information Technology Infrastructure Library) is a set of guidelines for organizing and managing IT operations. Yet, despite the continuing buzz surrounding ITIL, many IT... [18 Mar 2009]
Specifying Services for ITIL Service Management
White Paper The Information Technology Infrastructure Library (ITIL) is a collection of best practices for the management of IT services. ITIL helps organizations to become aware of the business value their IT... [02 Feb 2009]
ITIL for Service Level Management
White Paper With the growing interest in Service Level Management (SLM) the IT Infrastructure Library (ITIL) is receiving increasing interest and attention. IT managers want to know more about it and how it might... [15 Dec 2004]
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