infrastructure library
Trends 2005: IT Service Desk
White Paper The UK-based IT Infrastructure Library, a set of IT standards, will continue to be the hot topic at IT service desk conferences, and every new release of service desk software stresses ITIL compliance. [04 May 2009]
The Case for Service Oriented Monitoring as the First Step of an ITIL Initiative: Is ITIL CMDB the Best Road for Return on Investment?
White Paper The IT Infrastructure Library (ITIL) is the industry's most widely accepted approach to IT Service Management. ITIL provides a comprehensive and consistent set of best practices for IT Service Management... [01 May 2007]
6 Steps Improved Service Quality
White Paper The No.1 reason for IT Infrastructure Library (ITIL) adoption according to a recent Evergreen Systems report is to improve service quality. Reports by various industry analysts claim that about 80% of... [02 Feb 2007]
ITIL and Six Sigma - Together Again for the First Time
White Paper This paper proposes bringing together two seemingly independent approaches to improve the quality of IT service delivery - the IT Infrastructure Library (ITIL) and Six Sigma. These two approaches, each... [12 Jun 2009]
ITIL V3: Making Business Services Serve the Business
White Paper ITIL V3, the latest version of the IT Infrastructure Library (ITIL), represents a significant advancement for the practice of Business Service Management (BSM). Changes in ITIL V3 include the... [18 Mar 2009]
IT Service Management Process Maps: Select Your Route to ITIL Best Practice
White Paper The Information Technology Infrastructure Library (ITIL) has become the de facto standard in IT Service Management (ITSM) best practice and the lens through which the value of IT service is viewed and... [07 Oct 2007]
The Role of Education in Implementing ITIL Best Practices
White Paper While the IT Infrastructure Library (ITIL) framework has become the de facto standard for ITSM best practices guidance, many attempts to apply ITIL guidance to real-world IT infrastructures fail to meet... [15 Feb 2008]
Leveraging ITIL Business Simulations for ITSM Success
White Paper Many IT departments seek to align their IT Service Management (ITSM) activities with the Information Technology Infrastructure Library (ITIL) best practices framework. ITIL business simulations can be... [29 Feb 2008]
IBM IT Service Management Strategy Connects IT Silos to Create Real-Time Business Value
White Paper If you're one of the many CIOs seriously evaluating how IT Infrastructure Library (ITIL) best practices and similar process standardization efforts might help you reduce costs and improve the value of IT... [13 Dec 2007]
Increasing ROI and Reducing the Risks of Your Application Portfolio
White Paper The IT Infrastructure Library (ITIL), a well-known compendium of industry best practices, continues to strengthen its support for a portfolio and lifecycle-based approach to application management... [07 Mar 2009]
Business Impact Analytics: Bridging Business Continuity and IT Management
White Paper The Information Technology and Infrastructure Library (ITIL) documents best practices for IT Service Management, including service support and service delivery. Service support processes consist of... [31 Jan 2009]
Business Service Management Puts You Ahead of the ITIL V3 Curve
White Paper With the release of IT Infrastructure Library (ITIL) version 3 (ITIL V3), it's clear that ones goal as an IT professional has changed. One is no longer tasked with aligning IT with the business. Now... [31 May 2008]
Knowledge Management and ITIL: Creating the Adaptive Organization
White Paper The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Service Management (ITSM) over time. Knowledge Management principles complement and... [02 Sep 2008]
Driving Best Practices With BSM: Addressing Your ITIL Compliance Issues With ASG
White Paper The IT Infrastructure Library (ITIL) provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation... [26 Mar 2009]
BMC Strengthens its Market Position with BMC Atrium CMDB 2.0
White Paper BMC Software, more than any other vendor, has succeeded in articulating the importance of CMDBs as a foundation for IT Infrastructure Library (ITIL) best practices. Learn more in the "BMC Strengthens its... [18 Mar 2009]
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