service level agreements
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Managing Vendor Risk: Using Effective Service Level Agreements
White Paper Therefore, bankers can use service level agreements as a tool for managing the risks associated with technology outsourcing and to agree upon practices for managing, measuring, and monitoring vendor performance. [03 Jul 2008]
On the Stability of Adaptive Service Level Agreements
White Paper The authors pay special attention to the case where the monitoring of certain aspects of Service Level Agreements is used to alter future policy dynamically, according to a control feedback scheme. Using two simple models, the authors show that non... [09 Aug 2006]
ASP Service-level Agreements
White Paper Each of these factors can be exacerbated or alleviated by an ASP's approach to service-level agreements (SLAs). Although most analysts predict that it is only a matter of time before the application service provider (ASP) model becomes the method... [25 Feb 2004]
Service Level Agreements - Sample Agreements, Reports, and Checklists
White Paper The following Service Level Agreement (SLA) is between the Order Processing Department, referred to as the client and the Information Technology Department (IT). It is Information Technology's intention to continuously apply ABC Company quality... [25 Feb 2004]
Service Level Agreements: Why Bother?
White Paper A service level agreement can be a highly effective tool for helping IT organizations and their customers manage expectations, clarify responsibilities, and objectively assess service effectiveness. Still, given the enormous demands on IT... [28 Aug 2004]
Optimal Admission Controllers for Service Level Agreements in Enterprise Networks
White Paper The transmission of multimedia streams with a particular and guaranteed level of QoS (Quality of Service) from source to destination is a major challenge in multimedia communications over IP networks. [03 Jul 2008]
Managing Service-Level Agreements With C.A.R.E.
White Paper Service-level management (SLM), with its associated automated tools and methodologies, has emerged as an effective means of ensuring that service level objectives are being met. As corporate IT departments are increasingly taking on the role of an... [31 Jul 2004]
Carrier Service-Level Agreements
White Paper A service-level agreement (SLA) is an informal contract between a carrier and a customer that defines the terms of the carrier's responsibility to the customer and the type and extent of remuneration if those responsibilities are not met. [25 Feb 2004]
Independently Auditing Service Level Agreements in the Grid
White Paper Service level management of Web and Grid Services is an important issue that has to be solved in order to achieve large-scale deployment of services. This paper presents on-going efforts towards developing an automatic and independent SLA (Service... [16 Jul 2004]
A Scalable Monitoring Approach for Service Level Agreements Validation
White Paper This paper describes a scalable framework for monitoring end-to-end Quality of Service (QoS) with an emphasis on detecting flows that have violated their respective Service Level Agreement (SLA). QoS guarantee has become a highly desirable feature... [16 Jul 2004]
Predictive Adaptation for Service Level Agreements on the Grid
White Paper In support of this the paper proposes a Service Level Agreement (SLA) management system including resource reservation and run-time adaptation. Users of Grid systems often need to attach Quality of Service (QoS) information such as time or... [23 Aug 2006]
Inventory Service Level Agreements as Coordination Mechanisms: The Effect of Review Periods
White Paper A supplier stocking goods for delivery to a retailer may face a finite-horizon service-level agreement. In this context, the service-level agreement is a commitment by a supplier to achieve a minimum fill-rate over a specified horizon. [04 Aug 2006]
Satisfying Database Service Level Agreements While Minimizing Cost Through Storage QoS
White Paper Data management service providers negotiate with their customers to agree on a Service Level Agreement (SLA) that guarantees performance and reliability. This paper examines the problem of choosing a QoS level for each table or index in a service... [03 Jul 2008]
The Problem With Service Level Agreements
White Paper A good Service Level Agreement (SLA) should provide a sound basis for two parties to work together. In practice, the SLA often causes more harm than it does good - it is not unknown for a supplier to ignore faults on a critical service in favour of... [09 Aug 2006]
Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs)
White Paper Basic to any Service Level Agreement (SLA) is the requirement to, actually measure the level of service that is being delivered. The challenge lies in determining which ones to measure in order to reflect that level of service. [14 Aug 2007]
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