BPO
RSS BPOBPO to dominate outsourcing by 2006
News Business process outsourcing (BPO) will become the main type of outsourcing contract next year if it maintains current growth rates, according to market analysts NelsonHall. BPO's share of the global... [04 Feb 2005]
How Technology Impacts the Cost of Business Process Outsourcing (BPO)
White Paper What is the impact of technology on the cost of a business process outsourcing (BPO) relationship, and why should you care? Those questions are addressed in this SAP white paper, which examines the specific ways that... [26 Jul 2007]
BPO operations head into rural India
News Indian services companies are opening business process outsourcing (BPO) operations in rural villages as a way of keeping down costs for customers while bridging the digital divide in the country. As part of an attempt... [09 Mar 2007]
BPO: Don’t believe the hype, say analysts
News Companies touting business process outsourcing (BPO) services exaggerate their abilities, according to a recent report from Forrester Research. What's more, BPO will not generate the sort of big deals... [04 Sep 2003]
BPO - The India Advantage
White Paper Those were certainly small beginnings, but still their contribution to the growth of the BPO industry cannot be denied. It all started in the early 1990s, when business process outsourcing in India was mainly associated... [14 Jul 2009]
BPO: There may be trouble ahead
News Half of business process outsourcing (BPO) deals over the next three years will run into trouble with cost overruns and unacceptable service, according to a report by analyst Gartner. According to the report,... [23 Aug 2006]
BPO Is an Effective Answer to the Financial Crisis
White Paper In addition, in what ways can a company use BPO services to consolidate its position in this crisis-affected market? This white paper provides with answers to these questions, together with some updates on the evolutions... [03 Apr 2009]
BPO in China - beyond the cities you know
Comment Indian [BPO] companies are also moving to China. Two thousand years later Xi'an businessmen are once again trying to open up trade links by attracting foreign companies to use their business process outsourcing... [30 Jun 2006]
$505m deal sees TCS swallow Citi's BPO
News Outsourcing giant TCS has snapped up Citi's BPO unit in a $505m deal. The acquisition will see TCS take over Citigroup Global Services Limited (CGSL), which will continue providing business processing services to Citi... [09 Oct 2008]
United Utilities wins £427m Thurrock BPO deal
News Vertex, the business process outsourcing (BPO) arm of United Utilities, has won a landmark £427m public sector deal with Thurrock Council. Vertex beat off competition from Capita and Liberata for the deal, which... [12 Nov 2004]
EDS bags £160m Liverpool Victoria BPO deal
News EDS has extended its presence in the financial services industry with a £160m, 13-year business process outsourcing (BPO) contract from Liverpool Victoria Friendly Society. As an adjunct to this BPO... [02 Feb 2004]
Tetra Pak brings BPO to Poland and China
News Food packaging company Tetra Pak has signed a seven-year business process outsourcing (BPO) deal with IT services company Capgemini to move a range of financial and accounting services to China and Poland. [18 Dec 2006]
BPO Company Implements Solution for Improved Security and Increased Productivity
White Paper Zenta Group (Zenta), rated one of the top 10 Business Process Outsourcing (BPO) companies by India's National Association of Software and Service Companies, has carefully selected its technology infrastructure to uphold... [22 Nov 2006]
Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
White Paper The original market assessment findings illustrated that these BPO decision makers were very positive about the role of IT in general and enterprise software in particular in supporting BPO efforts. They... [01 Apr 2009]
Assessing the Role of IT in BPO Success: 2008 Market Study Update
White Paper Business Process Outsourcing (BPO) is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology (IT), both as an organizational unit and a... [01 Apr 2009]
