CRM
RSS CRMCRM investments failing to foster customer loyalty
News Poor customer service remains the main reason consumers desert a product or service despite the vast amounts of money invested by businesses on customer relationship management (CRM) technologies in recent years,... [27 Jul 2005]
CRM Total Cost of Ownership: Comparing Open Source Solutions to Proprietary Solutions
White Paper Customer Relationship Management (CRM) applications are well understood. What are the inherit costs that aren't conveyed when evaluating CRM solutions? Pricing a CRM solution should go... [01 Jun 2006]
CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
White Paper To optimize the success of company and franchisee offices, the firm implemented Microsoft Dynamics CRM version 1.2 and most recently version 3.0. The Linc Group is an international company that provides infrastructure... [03 Jul 2008]
CRM giants deny 'doing a Salesforce.com'
News Two of the largest names in customer relationship management (CRM) have stated their commitment to delivering applications on-demand. Senior execs from SAP and Siebel, speaking at the Gartner CRM Summit... [14 Mar 2006]
CRM shake-out will see more consolidation
News Listing 12 acquisitions "of note" in the last two years, the analyst said in their latest research note: "The CRM market will continue its consolidation unabated. It said one of the reasons for the activity is... [21 Jun 2006]
CRM: Do you really know what it is?
Comment And it is inevitable that in the process of making that happen decision makers will have become very familiar with CRM and the claims of CRM vendors. But CRM is one of those overused and... [30 May 2006]
CRM 'too complex' for reluctant local authorities
News Over half of the UK's 442 local authorities have yet to start implementing CRM systems with fear of cultural change cited as the main barrier, according to new research. It found 52 per cent have yet to install... [28 Jul 2004]
Analysis: CRM - get involved
Comment Whatever the size of your business, if you're looking to roll out CRM, you must involve all parts of the organisation, says Ron Condon. For complex integration projects, where the CRM system needs to... [23 May 2006]
Customer Relationship Management (CRM) Implementation Success Story
White Paper Two Degrees Consulting quickly deployed MS CRM 3.0, which allows candidate information to be stored in a centralized database, with the added ability to access and update candidate information from multiple locations. [28 Jul 2006]
CRM Solution Supports Insurance Company Growth and Offers Seamless Integration
White Paper Working with Microsoft Gold Partner Ciber, Endsleigh Insurance implemented Microsoft Dynamics CRM as part of an overall initiative to standardise on Microsoft technology. Having installed the solution, the group then... [10 Jan 2007]
CRM Vendor Hones User Experience for Better Business Results
White Paper Entellium, a customer relationship management (CRM) vendor and Microsoft Gold Certified Partner, continually pushes the boundaries of on-demand CRM, borrowing design concepts from video games and... [10 Dec 2008]
CRM: Hosted vs packaged - which to choose?
Comment The mid-market is a hot spot for CRM vendors as many smaller companies are deploying software that used to be the preserve of larger enterprises. Hosted companies RightNow technologies and Salesforce.com enjoyed 97 per... [02 May 2006]
What's the fuss about... CRM?
Comment CRM is now widely accepted by UK Plc, but less than one in ten projects are assessed for real effectiveness, according to recent research. With CRM, many companies (and the majority of... [23 Aug 2002]
CRM: A small revolution?
News CRM could have a big future in small business, according to a new report. Total revenues from SME CRM were $808m in 2003 according to analyst house Datamonitor - 17 per cent of revenues from the... [15 Dec 2004]
CRM hype failing to win over UK companies
News According to research conducted by BT, sixty one per cent of UK companies have failed to implement a CRM strategy, and 51 per cent of those do not even plan to drive one through in the future. Many organisations are... [04 Feb 2001]
