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Driving Model Agent Behaviors with Avaya IQ CCR
White Paper Read Avaya's paper to get new insights and help to create new best practices around your best and worst customer experiences. Your contact center is the front door to your business. Do you know how you are treating individuals as they come in the... [05 May 2008]
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting - How Contact Center Reporting and Analytics Can Deliver a Rapid Return on Investment
White Paper What are the sales benefits of getting calls to the right agent? What are the cost savings from accurately identifying, modifying and rewarding agent behavior? Avaya IQ helps the user achieve these goals. [11 Apr 2008]
Avaya Dives into the Analytics Pool
White Paper Built upon the foundation of Avaya's well-established Call Management System (CMS) reporting package, Avaya IQ brings advanced assessment capabilities that offer users the opportunity to link contact center activity to business results,and to gain... [20 Mar 2008]
